I’ve been struggling to find my next blog topic, so I thought I’d write some brief thoughts on a bunch of stuff:
I finally watched Star Trek…the JJ Abrams film from last summer. It was awesome….best film I’ve seen in a while. I was amazed just how many times Kirk took an ass whipping in that film. And the homage to our buddy Jim having sex with the green chick, priceless!
How do Matt and Trey keep being funny after 14 seasons? Some of their swings miss, but far more hit the ball right out of the park. Their take on Catcher in the Rye being a banned book was dead on….and hysterical.
The concept of “It’s better to beg for forgiveness than ask for permission” is great….until you’re the person who being begged for forgiveness. I just love being completely ignored….and then you get the weak sauce explanation and apology.
I think McDonald’s has spiked their food with some sort of addictive substance. I never had a craving to smoke, and walking away from a drink is no problem, but giving up Big Macs feels like going off heroin to me. And yes….I always want fries with that.
So we’ve now degenerated to the point where Congressman are calling colleagues “baby killers” in open session. That’s become okay? Really!? And Sarah Palin has her own movement….and is shaping the country in her image? I don’t pretend to be the sharpest tool in the shed, but if we were splitting the country into halves…..smartest on the left and dumbest on the right….I’d be hanging with Michu Kaku…..and Palin would be dating Gump. I’m voting for the person I can have coffee with and disagree with, without getting a brick through my window. Oh, and the person has to be smarter than a goldfish.
Is it sad that I am longingly tracking my iPad on the UPS site? I check it everyday just watching it get a little closer to me. I will be parked on my couch on Saturday until the doorbell rings and I finally get my prize. It’s a little like being 8 years old and asking, “Are we there yet” every ten minutes when going on a car trip.
Does anyone else think that in 30 years we’ll be embarrassed about the way we’re handling gay issues? I look back at the way we handled African Americans in the 40’s through 70’s and I just shake my head. I really think when I’m old and my daughter’s generation is running the show, they’ll be wondering what all the fuss was about.
Tuesday, March 30, 2010
Saturday, March 20, 2010
Cell Phone Cash
Just when you thought you couldn’t come up with another reason to hate Allentown….they enact a cell phone ban while driving.
Really!?!
Now….before the high and mighty begin to instruct me in the dangers of cell phone use in the car….allow me to delve a little further into this law.
Technically, driving while talking on your phone is not a problem, no the problem is holding your handset while doing so. It’s perfectly acceptable to chat….but you must use an earpiece or a speaker system.
I’ve owned two different Bluetooth devices….both sounded like I was talking to someone on a submarine. And if I had to repeat myself one more time…..ugh! Speaker systems are worse….it’s like taking to someone at the Drive Thru….thanks for the call, would you like fries with that? No….when on the phone, I prefer to hear the caller…and for them to hear me, so holding my handset works for me.
But…..holding my handset and driving is a serious problem. Because people can’t safely perform a basic function with their hands while operating a motor vehicle. Um….so when does Allentown City Council ban eating, putting up makeup, smoking, drinking coffee, scratching your head, changing the station on the radio, or picking your nose while driving. All of those things are just as difficult as holding a phone….some much more problematic. Picking your nose in particular can be a time consuming task that takes concentration and manual dexterity. You can actually be scratching your head, eating a cheeseburger and cranking up the A/C and be perfectly fine, just don’t think about hitting the green talk button and saying, hello.
And…let’s face it….isn’t it weird and unsettling that you can talk on your phone everywhere else in the Lehigh Valley with the exception of within the City Limits of Allentown? So….I’m driving through Emmaus chatting away…..then holy shit….there’s the City of Allentown sign, gotta go! Call you back once I reach Whitehall. If this was such a problem, wouldn’t it be a state law? Or a federal law? I can’t wait for the first genius to run into a telephone pole because they were distracted looking for the City of Allentown sign so they’d know when to hang up.
So…we’ve established that they do not actually care about your safety. No….if safety was a concern at all, then they would completely ban cell phone calls. Or they would ban texting and checking email. All of those things are at least arguable. No, this is ALL about money. One hundred and fifty dollar fine for a first offense for talking on your cell…while holding your handset. And it goes up from there. You know when Mayor Ed came up with this idea, he was looking for another innovative way to generate revenue. We’ve already gouged every red cent with parking tickets…so what’s next? I got it…I got it…..let’s screw over our law abiding citizens by fining them for holding a handset up to their ear? Yeah…I know the state legislature has never been able to push a cell phone ban through (they couldn’t even get the no texting law passed), but we’ll do it here. And we’ll just keep collecting the fines until someone challenges the validity of a City Law superseding a State Law and wins. The bean counters got so excited they actually wore Hawaiian Shirts to work the day Ed signed the bill.
I know Allentown needs money. They have incredibly complex issues with their tax base, their school district, with crime, and so many other things. But…be honest. You want to squeeze more money out of the folks driving through your City. To do this….you’ll turn your police force into the cell phone monitors, instead of dealing with real issues. I have an idea…how about fining all the wonderful people driving around with music over 100 db, and the base that’s rattling the windows? I’m sure they are as much of a safety issue as I am driving with a cell phone. And they’re a nuisance!
Oh…and just to make the matter clear…I’ve had a cell phone since 1993, never had an accident.
Really!?!
Now….before the high and mighty begin to instruct me in the dangers of cell phone use in the car….allow me to delve a little further into this law.
Technically, driving while talking on your phone is not a problem, no the problem is holding your handset while doing so. It’s perfectly acceptable to chat….but you must use an earpiece or a speaker system.
I’ve owned two different Bluetooth devices….both sounded like I was talking to someone on a submarine. And if I had to repeat myself one more time…..ugh! Speaker systems are worse….it’s like taking to someone at the Drive Thru….thanks for the call, would you like fries with that? No….when on the phone, I prefer to hear the caller…and for them to hear me, so holding my handset works for me.
But…..holding my handset and driving is a serious problem. Because people can’t safely perform a basic function with their hands while operating a motor vehicle. Um….so when does Allentown City Council ban eating, putting up makeup, smoking, drinking coffee, scratching your head, changing the station on the radio, or picking your nose while driving. All of those things are just as difficult as holding a phone….some much more problematic. Picking your nose in particular can be a time consuming task that takes concentration and manual dexterity. You can actually be scratching your head, eating a cheeseburger and cranking up the A/C and be perfectly fine, just don’t think about hitting the green talk button and saying, hello.
And…let’s face it….isn’t it weird and unsettling that you can talk on your phone everywhere else in the Lehigh Valley with the exception of within the City Limits of Allentown? So….I’m driving through Emmaus chatting away…..then holy shit….there’s the City of Allentown sign, gotta go! Call you back once I reach Whitehall. If this was such a problem, wouldn’t it be a state law? Or a federal law? I can’t wait for the first genius to run into a telephone pole because they were distracted looking for the City of Allentown sign so they’d know when to hang up.
So…we’ve established that they do not actually care about your safety. No….if safety was a concern at all, then they would completely ban cell phone calls. Or they would ban texting and checking email. All of those things are at least arguable. No, this is ALL about money. One hundred and fifty dollar fine for a first offense for talking on your cell…while holding your handset. And it goes up from there. You know when Mayor Ed came up with this idea, he was looking for another innovative way to generate revenue. We’ve already gouged every red cent with parking tickets…so what’s next? I got it…I got it…..let’s screw over our law abiding citizens by fining them for holding a handset up to their ear? Yeah…I know the state legislature has never been able to push a cell phone ban through (they couldn’t even get the no texting law passed), but we’ll do it here. And we’ll just keep collecting the fines until someone challenges the validity of a City Law superseding a State Law and wins. The bean counters got so excited they actually wore Hawaiian Shirts to work the day Ed signed the bill.
I know Allentown needs money. They have incredibly complex issues with their tax base, their school district, with crime, and so many other things. But…be honest. You want to squeeze more money out of the folks driving through your City. To do this….you’ll turn your police force into the cell phone monitors, instead of dealing with real issues. I have an idea…how about fining all the wonderful people driving around with music over 100 db, and the base that’s rattling the windows? I’m sure they are as much of a safety issue as I am driving with a cell phone. And they’re a nuisance!
Oh…and just to make the matter clear…I’ve had a cell phone since 1993, never had an accident.
Saturday, March 6, 2010
Customer Service Employees Bill of Rights
I have the distinct pleasure of being a minimum wage customer service employee. I know...I do have a career that pays a little better than that, but on the nights and weekends I work at the theatre, that is my role. I sell tickets and concessions...and for that I make $7.50 per hour. Now...I am not complaining about my job, or the wages I am being paid for said job...I just needed to establish that I am qualified to speak on behalf of those nameless, faceless people who wait on you.
If you ask most people...including me, you will find that people think customer service is a lost art form. That the people waiting on you at the restaurant, the clothing store, the dry cleaner suck at taking care of their needs. They are universally unfriendly, stupid, and unqualified to do anything in life, so this is what they are left with. Some of this is true.....if you go back to the 50's, everyone gave great service. The guy pumping your gas wore a clean uniform, smilied at you, cleaned your windows, and got you out of their quickly. The waitress at the local diner knew your name, your kid's names, and that you did not like meatloaf. It goes on and on. What people might not remember is that you could hold a job like that in 1955, and while you weren't dining with the Kennedy's, you could put feed your family. Certainly not today....you'd be on welfare. In fact...in 2010, you're better of being on welfare than working at the mall.....but I digress.
My point is...while customer service is definately not what it used to be, neither are customers. People used to repsect service professionals, and society had a basic decorum that allowed everyone to be repsected. Customers are now in a hurry, pissed off, ill-mannered and ill-tempered. They look at cashiers and wait staff as below them...and feel no need to treat them with decency or repsect. I'm amazed at some of the assholes I deal with at the theatre....and this is a place that generally serves older, well educated people. Actually.....in many cases, these people are the worst.
You know....I've read about 100 different "Bill of Rights" for customers, but never one for Service Professionals. So...here's my attempt at one:
1). Servers have the right to have a clean slate. If I've never met you....please don't shit all over me because the last time you were at this theatre, the water in your Dasani bottle wasn't quite cold enough. Give me the opportunity to screw up before you treat me like I did....
2). Servers have the right to experience good manners. Please and thank you work for us too. If you can't do good manners....how about not talking. I can deal with silence much better than someone being a douche.
3). Servers deserve not to be cursed at. The best way to make sure I do absolutely nothing for you is to drop an F-bomb my way. What makes you think that's appropriate in any place in society.
4). Caveat Emptor....Let the customer beware. It is not my fault you bought the wrong sweater, salad, tie....fill in the blank. We can help you fix your mistake....but it is your mistake. I had some guy who was pissed that the movie was in the black box theatre. That's well and good...but don't yell at me after the movie after you purchased the tickets. You certainly could have not bought the tickets.
5). Don't be upset with the minimum wage folks for things they obviously don't control. Too many times I've watched some old guy shit all over a waitress because something was taken off the menu. Do you really think the 16 year old waitress at Friendly's decided to 86 the mozerella sticks? If not....don't harp on her about it.
6). Don't assume it's their fault. My favorite thing is when people come late to a movie...then start freaking out about the showtime being wrong in the paper or on our website. The cant ever produce a ad....not that they should. When I point out to them that 300 people arrived on time for the 7:30 showing....and they are standing alone in front of the box office at 8pm, they still blame me (see above, I don't place the ads). If you didn't just assume it was my fault.....then I could stop hating you.
7). Service people never control traffic, weather, or parking. Repeat after me....If I had given enough time to get where I needed to go without rushing, I would have made it on-time. Being 15 minutes early is not a crime, being 15 minutes late gets you seated in the back of the house for Act 1.
8). Servers are not miracle workers....they cannot make things appear or disappear instantaneously, and irrational deadlines cannot always be met. I know of three people in my professional life that actually are quoted 10% - 25% higher than a normal person when they need a job done as a service tax. These people are so difficult to deal with and ask for such unreasonable things that the business needs more money to put up with their crap.
9). Acts of God are just that. True story...I had a guy piss all over me because I failed to open the theatre after we got 14 inches of snow. Never mind he got to the theatre riding a snowmobile.....he got there, so I should open. Your waiter is not to blame because frost killed the orange crop in FL...so OJ is $6 per glass.
10). Know the difference! As a consumer....one of your jobs is to know when someone is trying to provide good service to you, and when someone could give a shit less. For example….if someone gives you a nice smile and greeting when they encounter you, work quickly…..and genuinely try to fix any problems you faced during your transaction, recognize that. I’m not saying you need to give them a $20 or anything, but at least treat them as if they are worth your time, and keep going back to that place. In the same light, if someone doesn’t make eye contact with you when waiting on you….or is texting or talking on the phone rather than deal with you…..stop going to that establishment. Don’t make a scene….cause trust me, if a service worker doesn’t care about doing a good job….no amount of anger will change that.
You have the right to expect good customer service. Even more…you have the right to use establishments that hire, train, and value employees that provide good customer service. I recommend to everyone that the way you let businesses know that you’re happy or unhappy with their service is with your $$$. That being said….don’t crap all over those nameless, faceless people getting your dinner and ringing up your groceries. Be reasonable in your expectations….and remember that if you lose your mind on someone….you’ll just end up being the asshole of the day when they get to the bar later with friends…..
If you ask most people...including me, you will find that people think customer service is a lost art form. That the people waiting on you at the restaurant, the clothing store, the dry cleaner suck at taking care of their needs. They are universally unfriendly, stupid, and unqualified to do anything in life, so this is what they are left with. Some of this is true.....if you go back to the 50's, everyone gave great service. The guy pumping your gas wore a clean uniform, smilied at you, cleaned your windows, and got you out of their quickly. The waitress at the local diner knew your name, your kid's names, and that you did not like meatloaf. It goes on and on. What people might not remember is that you could hold a job like that in 1955, and while you weren't dining with the Kennedy's, you could put feed your family. Certainly not today....you'd be on welfare. In fact...in 2010, you're better of being on welfare than working at the mall.....but I digress.
My point is...while customer service is definately not what it used to be, neither are customers. People used to repsect service professionals, and society had a basic decorum that allowed everyone to be repsected. Customers are now in a hurry, pissed off, ill-mannered and ill-tempered. They look at cashiers and wait staff as below them...and feel no need to treat them with decency or repsect. I'm amazed at some of the assholes I deal with at the theatre....and this is a place that generally serves older, well educated people. Actually.....in many cases, these people are the worst.
You know....I've read about 100 different "Bill of Rights" for customers, but never one for Service Professionals. So...here's my attempt at one:
1). Servers have the right to have a clean slate. If I've never met you....please don't shit all over me because the last time you were at this theatre, the water in your Dasani bottle wasn't quite cold enough. Give me the opportunity to screw up before you treat me like I did....
2). Servers have the right to experience good manners. Please and thank you work for us too. If you can't do good manners....how about not talking. I can deal with silence much better than someone being a douche.
3). Servers deserve not to be cursed at. The best way to make sure I do absolutely nothing for you is to drop an F-bomb my way. What makes you think that's appropriate in any place in society.
4). Caveat Emptor....Let the customer beware. It is not my fault you bought the wrong sweater, salad, tie....fill in the blank. We can help you fix your mistake....but it is your mistake. I had some guy who was pissed that the movie was in the black box theatre. That's well and good...but don't yell at me after the movie after you purchased the tickets. You certainly could have not bought the tickets.
5). Don't be upset with the minimum wage folks for things they obviously don't control. Too many times I've watched some old guy shit all over a waitress because something was taken off the menu. Do you really think the 16 year old waitress at Friendly's decided to 86 the mozerella sticks? If not....don't harp on her about it.
6). Don't assume it's their fault. My favorite thing is when people come late to a movie...then start freaking out about the showtime being wrong in the paper or on our website. The cant ever produce a ad....not that they should. When I point out to them that 300 people arrived on time for the 7:30 showing....and they are standing alone in front of the box office at 8pm, they still blame me (see above, I don't place the ads). If you didn't just assume it was my fault.....then I could stop hating you.
7). Service people never control traffic, weather, or parking. Repeat after me....If I had given enough time to get where I needed to go without rushing, I would have made it on-time. Being 15 minutes early is not a crime, being 15 minutes late gets you seated in the back of the house for Act 1.
8). Servers are not miracle workers....they cannot make things appear or disappear instantaneously, and irrational deadlines cannot always be met. I know of three people in my professional life that actually are quoted 10% - 25% higher than a normal person when they need a job done as a service tax. These people are so difficult to deal with and ask for such unreasonable things that the business needs more money to put up with their crap.
9). Acts of God are just that. True story...I had a guy piss all over me because I failed to open the theatre after we got 14 inches of snow. Never mind he got to the theatre riding a snowmobile.....he got there, so I should open. Your waiter is not to blame because frost killed the orange crop in FL...so OJ is $6 per glass.
10). Know the difference! As a consumer....one of your jobs is to know when someone is trying to provide good service to you, and when someone could give a shit less. For example….if someone gives you a nice smile and greeting when they encounter you, work quickly…..and genuinely try to fix any problems you faced during your transaction, recognize that. I’m not saying you need to give them a $20 or anything, but at least treat them as if they are worth your time, and keep going back to that place. In the same light, if someone doesn’t make eye contact with you when waiting on you….or is texting or talking on the phone rather than deal with you…..stop going to that establishment. Don’t make a scene….cause trust me, if a service worker doesn’t care about doing a good job….no amount of anger will change that.
You have the right to expect good customer service. Even more…you have the right to use establishments that hire, train, and value employees that provide good customer service. I recommend to everyone that the way you let businesses know that you’re happy or unhappy with their service is with your $$$. That being said….don’t crap all over those nameless, faceless people getting your dinner and ringing up your groceries. Be reasonable in your expectations….and remember that if you lose your mind on someone….you’ll just end up being the asshole of the day when they get to the bar later with friends…..
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