I know, I know...customer service is dead. Or possibly on life support, but I really think it's dead. Still, once in a while can we get someone in the service industry who doesn't suck?
I went to The Fresh Market this evening to pick up a few things to make for dinner. If you haven't been to The Fresh Market, it's the place where they charge 3 times as much for groceries because they play Mozart and Handel while you shop, and all of the wheels on your shopping cart roll in the same drection. Since the A&P / Super Fresh / PathMark went out of business, it's the closest grocery store to my house by a wide margin. So once in a while I have to peddle myself out to The Prominade, take out a small bank loan, and pick up a few things.
I head back to the meat section, get two boneless chicken brests ($11.75...no I'm not exagerating, $11.75. You'd think the chicken would do my laundry for $11.75) some ground beef, and then pick up 3 other items and head to he checkout. Only 2 registers are open (no wonder, who can afford to shop there) and I get Vicki. Vicki is a blonde girl, about 17-18 with big brown eyes and that thousand yard stare. "How are you", I bellowed, because I do like to bellow when I shop. She just looks at me and started ringing up the groceries. I could immediately tell she was confused, one of my items did not have a bar code. Her head tilted a little to the side as she tried to recognize the product....after a minute or so, her brow furrowed and she asked, "Is this a sweet potato?" "Yup", I smiled, "looks like a good one." She went back to scanning my goods. By the way did I mention I was getting 5 things, right, not a whole lot of things to juggle. Anyway...she finishes and while I do the debit card dance paying for everything ($26.69 for 5 items.....and none of them contained gold leaf or white truffle oil). She hands me a bag....does something with her face that vaguely resembled a smile, and I head home to cook dinner.
So...I get home, warm up some pumpkin apple cider, and grate my sweet potato in hopes of making sweet potato pancakes (mildly successful, but nothing to write home about). I heat of the pans and go to break out my very, very expensive chicken, and...it's not there. In fact the groundbeef is MIA too. Shit! I grab my Galaxy Tab and get the phone number for The Fresh Market, and call.....ring.....ring.....ring. I let it ring for a whole 90 seconds, which is an eternity to let a phone ring, no answer. So...I get my shoes on, knowing full well I'm gonna have to go back there, and call again. This time somebody picked up on the 9th ring. It was Amy....no idea who Amy is or where she works in the store, but when I told he my plight. She said in a monotone voice, "I'll transfer you to the front of the store.". After 2 minutes, Mary picks up the phone. My luck changed a bit because I actually know Mary, so I don't have someone who could care less if my problem gets solved. Yes, they found my meat (watch it, this is a family blog), yes, they have it. And, yes, I have to get back in the car and get my stuff.
At this point I'd like to mention it was raining. Shocking to all of those people who live in the Lehigh Valley who have determined that we are now living in a Ray Bradbury story. It's not that the rain does anything in this story except make it a bit more miserable to go back to the store and get my gold bricks (I know...that would be silly, gold bricks aren't near that expensive.
I get to the store, and Vicki is there...vapid look and all, checking out another sucker paying $2.99 for honey crisp apples (once again, I'm not making that up....2 apples cost more than a gallon of milk and a new set of white walls for the Hyundai). She looks at me....cocks her head, furrows her brow again, and goes back to her bar codes. Mary sees me, says, hi, and goes back to the meat section to get my items. I purposely stand next to Vicki and smile....looking for her to say, "Hey, I'm sorry I screwed up by not handing you all of your bags, making you have to come back in the rain to the store, buring up 25 minutes and a $1 worth of gas". I would have settled for mumbled apology in my general direction. I mean look..I smiled. I'm not gonna take your face off. But an apology was not coming, just an occasion uncomfortable look, and the stare of a Stepford Wife. Mary asked about the family as she handed me my bag, I exchanged pleasantries, and headed into the rain and back to restart dinner.
A number of good questions come from this expereince. Why couldn't someone bring my groceries to me? Why couldn't I get a $5, I'm sorry coupon for having to peddle my ass back to the store? Why didn't someone answer the phone in a timely matter? But my favorite question....If you're charging 3 times as much for groceries, can you pay an extra buck an hour to cashiers so you can get someone with an IQ higher than my shoe size? That might not be fair, maybe Vicki is heading off to Princeton next year to study American Literature (and then would actually get my Ray Bradbury reference), but she has the personality of wall paper paste, and unless someone lines up electrshock therapy, I would guess she's not going to excel in the cutomer service industry. It's not that she made a mistake...everyone makes mistakes, I made at least a dozen of them before breakfast, but how 'bout an "I'm sorry. And The Fresh Market needs to come up with a better service recovery model than let's not answer the phone so we don't get an angry customer call.
Well....I won't be back to The Fresh Market anytime soon, mainly because I' d need to sell an awful lot of plasma to be able to afford their pumpkin salsa...but I do have higher expectations when I'm paying a premium for everyday products, maybe it's time to break out the elctros for Vapid Vicki and we can get them back on track.
Sunday, October 2, 2011
Sunday, February 27, 2011
Is school really that important
I had lunch with an old friend on Friday....and I have to say it was one of the most enjoyable 2 1/2 hours I've spent in a very long time. I had not seen my friend since we graduated high school together....and as kids, we were definately friends, but we were never best friends. We played a number of sports together, and hung out sometimes, but didn't necessarily travel in the same circles, particularly once we got to high school.
In fact, that was one of the two things that always impressed me about my friend. He didn't seem to need a specific circle or clique, because he was always very comfortable in his own skin. Even when we were 10 or 11, he knew who he was, and was really happy about it. The other thing that I remember about him was that he was always a pretty positive guy, and that I didn't know anyone who didn't like him. People might not have known him well....but unlike most people I knew in high school...just about everyone thought he was a good guy.
Also...this guy had the coolest parents ever. They divorced while we were kids, but they both always had his best interests at heart. They also didn't freak out at every little thing. I remember that as a teenager he had gotten busted for doing a wippet (inhaling a cartrdge of NO2 which gives you a kinda cool 60 second high). When his Mom was called, she said, "Kids are going to try things, and looking at it, this seems like a good choice. (that's about how I remember it anyway)" My Mom would have literlly beaten me with a belt..... I was glad to hear that they are both doing well.....
These things are important as I considered who he became 26 years later. He is successful...not Bill Gates, Steve Jobs successful, but he has been involed with a number of different business ventures, and they all seemed to do well. His current business is fantastic as it takes an important corporate need and boils it down to it's simplist form. If I was a CEO....I would hire his company yesterday, and I'm not just saying that because he paid for lunch. I have no doubt that this start-up will be a complete home run, and he will retire by his 50th birthday allowing his money to work for him. I know this to be true, because another point he made very clear was that making tens of millions of dollars was not his goal, it was to be successful enough to spend his life doing the things he enjoys. I find that to be a refreshingly perfect goal.
Ok...why am I writing all of this stuff. One thing I remember clearly was that my friend was an incredibly average student....or possibly a little below average. When I was in 4th grade, that meant to me that he was not a bright guy, especially since school came very easily to me. In fact, when the gifted program was first installed into our elementary school....he tested into that class with me and 12 other kids. At the time, it was almost like that song..."One of these things, is not like the others..." as everyone else in the class was in the top reading and math groups and got straight "A's", while he was not. But, he had the traits I mentioned earlier....he was a well-liked, positive, person with a tremenedous amount of confidence in who he was. He was never a good achiever in school, but when we'd talk I never thought he was less smart that I was. And...I don't think I had mentioned that while he was not great at school, he was in fact, very good at many other things....and exceptional at one sport in partcular.
So...all of this lends the question to me...how important is school in the grand scheme of things. I mean, for some people who are obvious academics, it's everything. I graduated high school with a guy named Chris Higgins. Nice guy, good wrestler, very smart, but not out of my league or many others in my class, but he was wired to live in that world. If you had asked me at 14, who was going to be a college professor, I would have said, Chris. And the last time I checked, he was.
But for my friend, his lack of success in school has not impacted him negatively one iota. If I named 5 traits he exhibits everyday that defines him as a person and in his professional life, success in school wouldn't even be in the conversation. Far more important is his ability to network and cultivate positive relationships. Strength in thinking outside the box and using creativity to achieve his goals. Setting achievable but challenging goals. Having the confidence to take calculated risks. And my favorite, having his life priorities in order. One of my favorite stories from our lunch (and there were more than a few) was when he ended a long time relationship, his top priority was acquiring custody of their dog. Now...the dog was brought into the relationship by her, but he had fallen in love with the dog, so he made that his #1 goal during the breakup, so much so that he took a significant financial hit to make it happen. And the punchline at the end of the story was, best move I ever made bacause I knew I needed the love and companionship of my dog to help me through this....and it did. You don't learn that in school.
So...as I'm hammering away on my little 8 year old on doing her homework, achieving academic excellence, and expanding her knowledge of everything...maybe I should kick back and spend more time instilling these other qualities in her. She'd probably be better served in the long run.
And...if you happen to be reading this....Thanks again for lunch!
In fact, that was one of the two things that always impressed me about my friend. He didn't seem to need a specific circle or clique, because he was always very comfortable in his own skin. Even when we were 10 or 11, he knew who he was, and was really happy about it. The other thing that I remember about him was that he was always a pretty positive guy, and that I didn't know anyone who didn't like him. People might not have known him well....but unlike most people I knew in high school...just about everyone thought he was a good guy.
Also...this guy had the coolest parents ever. They divorced while we were kids, but they both always had his best interests at heart. They also didn't freak out at every little thing. I remember that as a teenager he had gotten busted for doing a wippet (inhaling a cartrdge of NO2 which gives you a kinda cool 60 second high). When his Mom was called, she said, "Kids are going to try things, and looking at it, this seems like a good choice. (that's about how I remember it anyway)" My Mom would have literlly beaten me with a belt..... I was glad to hear that they are both doing well.....
These things are important as I considered who he became 26 years later. He is successful...not Bill Gates, Steve Jobs successful, but he has been involed with a number of different business ventures, and they all seemed to do well. His current business is fantastic as it takes an important corporate need and boils it down to it's simplist form. If I was a CEO....I would hire his company yesterday, and I'm not just saying that because he paid for lunch. I have no doubt that this start-up will be a complete home run, and he will retire by his 50th birthday allowing his money to work for him. I know this to be true, because another point he made very clear was that making tens of millions of dollars was not his goal, it was to be successful enough to spend his life doing the things he enjoys. I find that to be a refreshingly perfect goal.
Ok...why am I writing all of this stuff. One thing I remember clearly was that my friend was an incredibly average student....or possibly a little below average. When I was in 4th grade, that meant to me that he was not a bright guy, especially since school came very easily to me. In fact, when the gifted program was first installed into our elementary school....he tested into that class with me and 12 other kids. At the time, it was almost like that song..."One of these things, is not like the others..." as everyone else in the class was in the top reading and math groups and got straight "A's", while he was not. But, he had the traits I mentioned earlier....he was a well-liked, positive, person with a tremenedous amount of confidence in who he was. He was never a good achiever in school, but when we'd talk I never thought he was less smart that I was. And...I don't think I had mentioned that while he was not great at school, he was in fact, very good at many other things....and exceptional at one sport in partcular.
So...all of this lends the question to me...how important is school in the grand scheme of things. I mean, for some people who are obvious academics, it's everything. I graduated high school with a guy named Chris Higgins. Nice guy, good wrestler, very smart, but not out of my league or many others in my class, but he was wired to live in that world. If you had asked me at 14, who was going to be a college professor, I would have said, Chris. And the last time I checked, he was.
But for my friend, his lack of success in school has not impacted him negatively one iota. If I named 5 traits he exhibits everyday that defines him as a person and in his professional life, success in school wouldn't even be in the conversation. Far more important is his ability to network and cultivate positive relationships. Strength in thinking outside the box and using creativity to achieve his goals. Setting achievable but challenging goals. Having the confidence to take calculated risks. And my favorite, having his life priorities in order. One of my favorite stories from our lunch (and there were more than a few) was when he ended a long time relationship, his top priority was acquiring custody of their dog. Now...the dog was brought into the relationship by her, but he had fallen in love with the dog, so he made that his #1 goal during the breakup, so much so that he took a significant financial hit to make it happen. And the punchline at the end of the story was, best move I ever made bacause I knew I needed the love and companionship of my dog to help me through this....and it did. You don't learn that in school.
So...as I'm hammering away on my little 8 year old on doing her homework, achieving academic excellence, and expanding her knowledge of everything...maybe I should kick back and spend more time instilling these other qualities in her. She'd probably be better served in the long run.
And...if you happen to be reading this....Thanks again for lunch!
Friday, September 3, 2010
Stripping off my fur coat
Another fun tire day last week! Weeeee…..my favorite part is when I went over to the two truck tires he wanted me to flip end over end up and down a 75ft. parking lot. I went over to the smaller of the two, which is 150 lbs, and was the one I struggled with 5 weeks earlier. Obe shook his head and pointed to the huge one.....which was 600lbs. I laughed incredulously….and said, no….this is the one I flip. He shook his head and told me….that’s the girl’s tire.
After the workout I limp upstairs to shower and grab a much needed protein shake. That’s when I met Marvin. He is huge! I mean…HUGE! While Obe is obviously very strong and powerful, Marvin has obviously been a bodybuilder for many years. His biceps are bigger than my calves…and I actually have big calves.
We start talking….and after we chat for about 15 minutes, I sheepishly admit to him that I want to enter the Classic next summer. I know, why be nervous about it since I’ve repeated this goal continuously in cyberspace for months. Well it’s a very different thing to write something down and send it to the unnamed masses (or in my case the 6 people who read this slop) as opposed to telling someone what you want to do who is fully qualified to tell you that you are a total ass hat for even considering your lame idea.
Marvin looked at me for a minute…..smiled very slightly and said, okay. I asked him….what will I need to do to be ready for July. He looked me dead in the eye, and said one word…..that will stay with me until I an either onstage, or I’ve given up on this stupidity. He said…..wait for it…….suffer. Sign me up I say…….I can do that. He told me that workouts with Obe are great, but they won’t get me onstage. He can help me learn to pose, and walk me through the process so I’m comfortable at the Classic. He even can finish me off with my training…once I strip off my fur coat. “Fur coat”, I repeat? He points to my abs……you need to get under 6% body fat…and you’re right now well over 25%. You have time….but I can’t get you there without stripping off your fur coat. Before I can get a word out to ask how the hell I do that, he says, “No more starches”. “You need to stop eating pasta, breads, rice, potatoes, or any other glutens. The coat will come off pretty fast…..but I need to be able to see your muscles to get you there.” I object…I’m going to the beach next week?! He nods….”enjoy your vacation, start the day you get back. And make sure you eat….you can’t get there without eating.”
Now…it’s Obe in the morning, eating 6 times a day, no starches. It’ll be a toss up on what I’ll miss the most….fresh breads, pizza, or french fries.
After the workout I limp upstairs to shower and grab a much needed protein shake. That’s when I met Marvin. He is huge! I mean…HUGE! While Obe is obviously very strong and powerful, Marvin has obviously been a bodybuilder for many years. His biceps are bigger than my calves…and I actually have big calves.
We start talking….and after we chat for about 15 minutes, I sheepishly admit to him that I want to enter the Classic next summer. I know, why be nervous about it since I’ve repeated this goal continuously in cyberspace for months. Well it’s a very different thing to write something down and send it to the unnamed masses (or in my case the 6 people who read this slop) as opposed to telling someone what you want to do who is fully qualified to tell you that you are a total ass hat for even considering your lame idea.
Marvin looked at me for a minute…..smiled very slightly and said, okay. I asked him….what will I need to do to be ready for July. He looked me dead in the eye, and said one word…..that will stay with me until I an either onstage, or I’ve given up on this stupidity. He said…..wait for it…….suffer. Sign me up I say…….I can do that. He told me that workouts with Obe are great, but they won’t get me onstage. He can help me learn to pose, and walk me through the process so I’m comfortable at the Classic. He even can finish me off with my training…once I strip off my fur coat. “Fur coat”, I repeat? He points to my abs……you need to get under 6% body fat…and you’re right now well over 25%. You have time….but I can’t get you there without stripping off your fur coat. Before I can get a word out to ask how the hell I do that, he says, “No more starches”. “You need to stop eating pasta, breads, rice, potatoes, or any other glutens. The coat will come off pretty fast…..but I need to be able to see your muscles to get you there.” I object…I’m going to the beach next week?! He nods….”enjoy your vacation, start the day you get back. And make sure you eat….you can’t get there without eating.”
Now…it’s Obe in the morning, eating 6 times a day, no starches. It’ll be a toss up on what I’ll miss the most….fresh breads, pizza, or french fries.
Saturday, August 28, 2010
Sprint Customer Service Sucks!
As most people know, I am a total technology junkie! I love my iPad, my iPod Touch, and just about any other device that does cool stuff. I would kill for an iPhone, but I would rather gnaw off my arm than get my cell service from AT&T, so I haven’t taken the leap. This and the monthly service for an iPhone is about $120 per month. If I wanted them to treat me that way…. I would ask them to kiss me first.
I’ve been doing without a smartphone for about 2 years. I do like my Samsung Rant, but besides talking on the phone and texting, it’s not that helpful. The one thing I do love about it is the sliding QWERTY keyboard that enables old guys like me to effectively text. Kids can text on a regular phone pad blindfolded which being chained to a log and submerged underwater. I’m up to texting around 4,000 per month, so the slide and type has become very helpful.
Last month I discovered that Sprint was putting out the Samsung Epic 4G. This is a souped up smartphone with a 4” AMOLED screen, 5 megapixel camera, and an HD Video Camera. If what I just typed seems like a different language....just trust me when I say it's very cool!!! It’s part of Samsung’s new Galaxy S line of smartphones, powered by Android. While I have been loyal to Apple, I have noticed that Android is making headway. The best part is that while all four major carriers will have a Galaxy S handset, Sprint is the only one that is including a sliding QWERTY keyboard. Jackpot! I need this thing yesterday……
I start following a bunch of technology mags to try to get a handle on the release date. Finally I find out that it’s coming out on August 31st, and that as a Premiere customer, I will have first shot at reserving a phone to be picked up at my local Sprint store. So…as so as they start taking reserviations, I jump on line and sign up. Awesome! The phone will be waiting at the MacArthur Rd. store at 8am on Tuesday, August 31st. May cut my workout short so I can get there early.
A few days later I realized…..I’m gonna be at the beach on the 31st…..until the night of the 2nd. Sprint will release my phone when I’m not around to pick it up. Shit! I can’t wait to go to the beach, but I want my phone, dammit. I wouldn’t be so upset, but Sprint’s first 4G phone, the HTC EPO is about 30 days backordered. You can’t get one without bribing a Sprint Representative. Ugh!!!
Wait a minute I figure.....this will all be ok. I’m a Premiere customer, right. I call the store and tell them my story. I ask them if they can hold the phone for me until I get in on the 2nd. No shot. I offer to pay for it in advance so they won’t be taking a financial risk. Can’t even sell the products until the 31st. Can I have someone pick it up for me? Nope….the phone has to be active when it leaves the store, so my current cell would be dead. Nope….sucks to be me. Ok….I call Sprint Customer Service. They tell me they can’t make the stores do anything…I am at their mercy. She suggests going to the nearest Sprint store or Best Buy to the beach, which is about 30 miles into Salisbury, MD. I politely decline as I would probably be decapitated if I tried to take ½ day of beach time to get a new cell phone. At the end of a very frustrating conversation, the operator (who was at least very nice), asked me if she was able to help me. I said….what do you think?
So….please someone tell me. You have a 12 year customer who wants to buy your new product and is willing to pay now and take delivery later….couldn’t we work that out? Nope.....because they're bastards!
I’ve been doing without a smartphone for about 2 years. I do like my Samsung Rant, but besides talking on the phone and texting, it’s not that helpful. The one thing I do love about it is the sliding QWERTY keyboard that enables old guys like me to effectively text. Kids can text on a regular phone pad blindfolded which being chained to a log and submerged underwater. I’m up to texting around 4,000 per month, so the slide and type has become very helpful.
Last month I discovered that Sprint was putting out the Samsung Epic 4G. This is a souped up smartphone with a 4” AMOLED screen, 5 megapixel camera, and an HD Video Camera. If what I just typed seems like a different language....just trust me when I say it's very cool!!! It’s part of Samsung’s new Galaxy S line of smartphones, powered by Android. While I have been loyal to Apple, I have noticed that Android is making headway. The best part is that while all four major carriers will have a Galaxy S handset, Sprint is the only one that is including a sliding QWERTY keyboard. Jackpot! I need this thing yesterday……
I start following a bunch of technology mags to try to get a handle on the release date. Finally I find out that it’s coming out on August 31st, and that as a Premiere customer, I will have first shot at reserving a phone to be picked up at my local Sprint store. So…as so as they start taking reserviations, I jump on line and sign up. Awesome! The phone will be waiting at the MacArthur Rd. store at 8am on Tuesday, August 31st. May cut my workout short so I can get there early.
A few days later I realized…..I’m gonna be at the beach on the 31st…..until the night of the 2nd. Sprint will release my phone when I’m not around to pick it up. Shit! I can’t wait to go to the beach, but I want my phone, dammit. I wouldn’t be so upset, but Sprint’s first 4G phone, the HTC EPO is about 30 days backordered. You can’t get one without bribing a Sprint Representative. Ugh!!!
Wait a minute I figure.....this will all be ok. I’m a Premiere customer, right. I call the store and tell them my story. I ask them if they can hold the phone for me until I get in on the 2nd. No shot. I offer to pay for it in advance so they won’t be taking a financial risk. Can’t even sell the products until the 31st. Can I have someone pick it up for me? Nope….the phone has to be active when it leaves the store, so my current cell would be dead. Nope….sucks to be me. Ok….I call Sprint Customer Service. They tell me they can’t make the stores do anything…I am at their mercy. She suggests going to the nearest Sprint store or Best Buy to the beach, which is about 30 miles into Salisbury, MD. I politely decline as I would probably be decapitated if I tried to take ½ day of beach time to get a new cell phone. At the end of a very frustrating conversation, the operator (who was at least very nice), asked me if she was able to help me. I said….what do you think?
So….please someone tell me. You have a 12 year customer who wants to buy your new product and is willing to pay now and take delivery later….couldn’t we work that out? Nope.....because they're bastards!
Wednesday, August 25, 2010
Meet Obe
So…..the last time we heard from our brave hero, he had decided to do something completely kooky, like put in writing that he was going to enter the 2011 Bill Grant Classic (bodybuilding for the uninitiated).
The first couple of weeks went well…cut my calories down to around 1,200 a day and dropped a quick 20 lbs. But let’s be serious, that only made me less fat. And really hungry.
One day I actually started looking around Planet Fitness and realized they had about 65 lbs. of free weight total, so if I was going to actually give this plan a shot to succeed, I may need to think about an alternative place to train. Oh…and I almost got thrown out of PF for wearing a do rag. It seems that putting a bandana over my bald head intimidates the casual gym goer. Really? I mean, I’m 5’9” and 260….and my bandana is all of a sudden going to put Margie into a tailspin. I know….maybe they don’t want to see me flying my gang colors….but I digress.
A day or two later I’m driving by 15th and Sumner for the millionth time, and I see the signs for Colisium Gym in the old sewing factory. I’d seen the signs before….but this time I decided to stop and take a look. If you like the look and feel of Human Performance Center at OAA, this is not the gym for you. You climb three flights or stairs, all the while noticing the dirt and dust along your path. When I got to the gym floor, I saw tons of free weight, cables, a few machines, and six treadmills from 1978. The first thing the owner informed me of as I toured the facility is that they were an A/C free zone. The clientele were all serious juiceheads, loud rap music pumping, and the smell of sweat and pain. I immediately knew this was my new gym, as I pulled out my credit card and signed on for the first month.
I started lifting the next day, pulling out my old workouts from college. Pecs, delts, and triceps one day, back and biceps the next, followed by legs. Moderate weight, everything 3 sets of 8. Hello strength training 1985
On Maggie’s birthday (July 14th), I went to the gym in the afternoon after her birthday party instead of the morning. I was in the hip sled, pushing some weight when I very large African American man came over and introduced himself to me. Hi, my name in Obe, and I’m the head trainer here. I knew he was Obe as his picture was littered all over the gym, but meeting him in person, I could tell he probably lift my car over his head. He asked if I needed some help, and I told him I was all set, so he walked away.
I finished my workout and found him over at the registration area. I told him I wanted to talk to him in about a month, once I was in good enough shape to even consider working out with a personal trainer. He smiled and told me he could take me from where I was to where I wanted to be. He knew how to work with people in less that terrific shape and challenge them to achieve their physical goals. He was willing to help me as I was.
And stupidly……I believed him. I bought into this theory that he would consider my current shape and take me on a journey at my pace. So, I told him I would start with him on Monday morning, 7am sharp.
I knew I was fucked when I got there and he paired me with Anthony, I motivational speaker about 10 years older than me, who had obviously been working with Obe for a little while. Obe took us over to a flat bench press, and put 95 lbs. on the bar. I was thinking to myself, That’s cool…I can bench a lot more than that. This will be great! Obe looked at me and said, ok….warm up. Give me seventy. I tried to unclog my ears and said, 17? No….70. Without stopping. Who’s going first? Anthony jumped onto the bench and whipped out a quick 50. Took a miniscule break and finished up. During this time, I was looking for a possible way to find the exit without looking like a total puss…..but didn’t see the opportunity. I laid onto the bench, hammered our 46 until my chest just shut down. After a minute I pushed out the next 24, sweat running down my face. Obe smiled, and informed me that we were cracking the shell. That’s what they call the first week of workouts, when you may experience a little muscle pain. So, Obe starts giving me different exercises, mostly with lighter weight that I’m used to, but with a ton more reps. 4 sets of 20. 3 sets of 25. My favorite was when he decided we were going to be German one day…..10 sets of 15. Pull ups, then inclined bench presses. No end in sight….just keep moving the iron.
By the third day, I could barely walk. Sitting down became a challenge, and many of my coworkers could occasionally hear me whimpering in my chair. Obe liked to crack shells with a sledge hammer.
Speaking of sledge hammer, my fifth day was tire day. Obe laughed when he informed me that he never told people when tire day was coming because 30% of his clients would be sick that day. Have you ever dragged a truck tire up and down a 75 ft. parking lot with a rope? It’s an experience for sure. Don’t even think your arms and shoulders will help you…it’s all hips and butt. The above sledge hammer was used to try to put a hole in another truck tire. Nothing like 2 minutes of swinging that hammer for me to thank god I wasn’t a railroad worker in 1868. That was the day I realized Obe was one sadistic dude. He just sat in his lawn chair under an umbrella drinking an ice coffee, telling me to pull hard, swing harder, keep working.
By week 2, I was no longer popping 8 tylenol a day; and while the workouts weren’t any easier, I had become Sisyphus, pushing the rock up the hill everyday. Oh, and did I mention I had to get up at 5:45am to accept my beatings? In case you didn’t think this was painful enough, I was giving up 2 hours of sleep a day so I could get my beatings.
In week 3, I hooked up with my two workout partners. Anthony had become a regular with me and I had decided I liked his Marine barking whenever we got a particularly hard exercise. Pat is a chiropractor with two small kids and the same kind of desire / fear as I have. They have become friends, kindred spirits and my partners in sweat and pain. That Wednesday, Obe told us we would not be lifting weights, to do 24 minutes of solid cardio on any machines we’d like (not that they have many to choose from, and two of the 8 they have are broken), and meet him at the treadmills. If you’ve never had the pleasure of doing a 30 minute structured workout on a treadmill being run by a psycho, you haven’t lived. 5 miles per hour at a 4 degree incline for 3 minutes. 6 miles per hour at an 8 degree incline for 90 seconds. 3.5 miles per hour at a 10 degree incline for 2 minutes….of and that’s backwards. 22 minutes into the workout, I left my treadmill, staggered into the men’s room and promptly threw up into a sink. With spittle and bile still on my chin, I went back out and got back onto that instrument of death. Obe smiled….wandered over as I was running up the 15 degree incline and told me things would be easier since I should feel lighter. I got my unspoken acceptance into the gym that day, not because I tossed my cookies, but because I finished the workout. I was now a true member of Colisium Gym.
After 4 weeks in the middle of a Friday guns workout (Obe likes to tell me I won’t be able to fly anymore because they won’t allow my guns on the plane. I laugh as I look at a few of the guys in the gym who’s arms look like my legs), Obe tells us that next week is Core-dio week. I repeat, Cardio?...and he says, no, core-dio. A week of nothing but working the core. “That sounds, great”, I lied. My core has always sucked, just check out my gut if you weren’t sure about that assessment. On Monday, he gave us one abs from hell workout after another. My favorite was the one involving knee pads and the bottom of a rolling trash can. The one exercise he gave us he said confidently, 4 sets of 20. I could literally do three. It was perhaps my most frustrating day…and the only one when even for a second I considered bagging it. But after spending the rest of the day on a liquid diet since eating solid food hurt like hell, I dragged my ass back to the gym at 6:30 the next morning for another round of beatings. I tried, and sweat and cursed every morning. Anthony was traveling, so he only did Monday and Tuesday. Pat had a golf tournament, so he missed Friday. I did take a small amount of joy in the fact that swinging a gold club brought him a bit of groin pain.
I have become a disciple of Obe. He is sadistic, and he has given me some of the most unconventional and difficult exercises I’ve ever tried. He even introduced me to the “lane of pain”, which could be a whole other blog. He has also helped me become more muscular and put me in far better cardio vascular shape that I’ve been in a long while. I have done things in 6 weeks I never thought I could ever do. I feel so much better about myself, and what I can achieve. Oddly, I have not lost any weight in my time with Obe, but my clothes fit much differently. The Bill Grant Classic may not be a total pipe dream after all….at least I have put myself in the position of being able to really make this happen.
The first couple of weeks went well…cut my calories down to around 1,200 a day and dropped a quick 20 lbs. But let’s be serious, that only made me less fat. And really hungry.
One day I actually started looking around Planet Fitness and realized they had about 65 lbs. of free weight total, so if I was going to actually give this plan a shot to succeed, I may need to think about an alternative place to train. Oh…and I almost got thrown out of PF for wearing a do rag. It seems that putting a bandana over my bald head intimidates the casual gym goer. Really? I mean, I’m 5’9” and 260….and my bandana is all of a sudden going to put Margie into a tailspin. I know….maybe they don’t want to see me flying my gang colors….but I digress.
A day or two later I’m driving by 15th and Sumner for the millionth time, and I see the signs for Colisium Gym in the old sewing factory. I’d seen the signs before….but this time I decided to stop and take a look. If you like the look and feel of Human Performance Center at OAA, this is not the gym for you. You climb three flights or stairs, all the while noticing the dirt and dust along your path. When I got to the gym floor, I saw tons of free weight, cables, a few machines, and six treadmills from 1978. The first thing the owner informed me of as I toured the facility is that they were an A/C free zone. The clientele were all serious juiceheads, loud rap music pumping, and the smell of sweat and pain. I immediately knew this was my new gym, as I pulled out my credit card and signed on for the first month.
I started lifting the next day, pulling out my old workouts from college. Pecs, delts, and triceps one day, back and biceps the next, followed by legs. Moderate weight, everything 3 sets of 8. Hello strength training 1985
On Maggie’s birthday (July 14th), I went to the gym in the afternoon after her birthday party instead of the morning. I was in the hip sled, pushing some weight when I very large African American man came over and introduced himself to me. Hi, my name in Obe, and I’m the head trainer here. I knew he was Obe as his picture was littered all over the gym, but meeting him in person, I could tell he probably lift my car over his head. He asked if I needed some help, and I told him I was all set, so he walked away.
I finished my workout and found him over at the registration area. I told him I wanted to talk to him in about a month, once I was in good enough shape to even consider working out with a personal trainer. He smiled and told me he could take me from where I was to where I wanted to be. He knew how to work with people in less that terrific shape and challenge them to achieve their physical goals. He was willing to help me as I was.
And stupidly……I believed him. I bought into this theory that he would consider my current shape and take me on a journey at my pace. So, I told him I would start with him on Monday morning, 7am sharp.
I knew I was fucked when I got there and he paired me with Anthony, I motivational speaker about 10 years older than me, who had obviously been working with Obe for a little while. Obe took us over to a flat bench press, and put 95 lbs. on the bar. I was thinking to myself, That’s cool…I can bench a lot more than that. This will be great! Obe looked at me and said, ok….warm up. Give me seventy. I tried to unclog my ears and said, 17? No….70. Without stopping. Who’s going first? Anthony jumped onto the bench and whipped out a quick 50. Took a miniscule break and finished up. During this time, I was looking for a possible way to find the exit without looking like a total puss…..but didn’t see the opportunity. I laid onto the bench, hammered our 46 until my chest just shut down. After a minute I pushed out the next 24, sweat running down my face. Obe smiled, and informed me that we were cracking the shell. That’s what they call the first week of workouts, when you may experience a little muscle pain. So, Obe starts giving me different exercises, mostly with lighter weight that I’m used to, but with a ton more reps. 4 sets of 20. 3 sets of 25. My favorite was when he decided we were going to be German one day…..10 sets of 15. Pull ups, then inclined bench presses. No end in sight….just keep moving the iron.
By the third day, I could barely walk. Sitting down became a challenge, and many of my coworkers could occasionally hear me whimpering in my chair. Obe liked to crack shells with a sledge hammer.
Speaking of sledge hammer, my fifth day was tire day. Obe laughed when he informed me that he never told people when tire day was coming because 30% of his clients would be sick that day. Have you ever dragged a truck tire up and down a 75 ft. parking lot with a rope? It’s an experience for sure. Don’t even think your arms and shoulders will help you…it’s all hips and butt. The above sledge hammer was used to try to put a hole in another truck tire. Nothing like 2 minutes of swinging that hammer for me to thank god I wasn’t a railroad worker in 1868. That was the day I realized Obe was one sadistic dude. He just sat in his lawn chair under an umbrella drinking an ice coffee, telling me to pull hard, swing harder, keep working.
By week 2, I was no longer popping 8 tylenol a day; and while the workouts weren’t any easier, I had become Sisyphus, pushing the rock up the hill everyday. Oh, and did I mention I had to get up at 5:45am to accept my beatings? In case you didn’t think this was painful enough, I was giving up 2 hours of sleep a day so I could get my beatings.
In week 3, I hooked up with my two workout partners. Anthony had become a regular with me and I had decided I liked his Marine barking whenever we got a particularly hard exercise. Pat is a chiropractor with two small kids and the same kind of desire / fear as I have. They have become friends, kindred spirits and my partners in sweat and pain. That Wednesday, Obe told us we would not be lifting weights, to do 24 minutes of solid cardio on any machines we’d like (not that they have many to choose from, and two of the 8 they have are broken), and meet him at the treadmills. If you’ve never had the pleasure of doing a 30 minute structured workout on a treadmill being run by a psycho, you haven’t lived. 5 miles per hour at a 4 degree incline for 3 minutes. 6 miles per hour at an 8 degree incline for 90 seconds. 3.5 miles per hour at a 10 degree incline for 2 minutes….of and that’s backwards. 22 minutes into the workout, I left my treadmill, staggered into the men’s room and promptly threw up into a sink. With spittle and bile still on my chin, I went back out and got back onto that instrument of death. Obe smiled….wandered over as I was running up the 15 degree incline and told me things would be easier since I should feel lighter. I got my unspoken acceptance into the gym that day, not because I tossed my cookies, but because I finished the workout. I was now a true member of Colisium Gym.
After 4 weeks in the middle of a Friday guns workout (Obe likes to tell me I won’t be able to fly anymore because they won’t allow my guns on the plane. I laugh as I look at a few of the guys in the gym who’s arms look like my legs), Obe tells us that next week is Core-dio week. I repeat, Cardio?...and he says, no, core-dio. A week of nothing but working the core. “That sounds, great”, I lied. My core has always sucked, just check out my gut if you weren’t sure about that assessment. On Monday, he gave us one abs from hell workout after another. My favorite was the one involving knee pads and the bottom of a rolling trash can. The one exercise he gave us he said confidently, 4 sets of 20. I could literally do three. It was perhaps my most frustrating day…and the only one when even for a second I considered bagging it. But after spending the rest of the day on a liquid diet since eating solid food hurt like hell, I dragged my ass back to the gym at 6:30 the next morning for another round of beatings. I tried, and sweat and cursed every morning. Anthony was traveling, so he only did Monday and Tuesday. Pat had a golf tournament, so he missed Friday. I did take a small amount of joy in the fact that swinging a gold club brought him a bit of groin pain.
I have become a disciple of Obe. He is sadistic, and he has given me some of the most unconventional and difficult exercises I’ve ever tried. He even introduced me to the “lane of pain”, which could be a whole other blog. He has also helped me become more muscular and put me in far better cardio vascular shape that I’ve been in a long while. I have done things in 6 weeks I never thought I could ever do. I feel so much better about myself, and what I can achieve. Oddly, I have not lost any weight in my time with Obe, but my clothes fit much differently. The Bill Grant Classic may not be a total pipe dream after all….at least I have put myself in the position of being able to really make this happen.
Sunday, July 11, 2010
Farewell to Facebook
Goodbye Facebook…..it’s time to go.
Really…..Facebook has outlived its usefulness in my life. I mean…it was cool when I first joined it. I connected with many people who I hadn’t heard from in years….decades even. I learned that Ham and Eggs had been posted on You Tube, and that many of my friends from high school had kids, and live lives comparable to mine.
But the novelty has worn off…and now I see Facebook for something that does little good, but can be very painful, while allowing people the opportunity to waste a ton of hours. At one point I had 460+ friends on fb, but the reality is that about 20 of them communicated with me in any real way. I sent a few messages back and forth with the people I reconnected with from high school, but then they became what they were before….faces from the past on a page. I never played any games like Farmville, or Mafia Wars, or Yo-Ville (Yo-Ville….really. Does anyone want to be associated with a network that would host a game called Yo-Ville?)
Over the past few months, I’ve observed people sniping back and forth, people unfriending other people which created hard feelings, and today I saw a woman hijack her husband’s account and post horrible things on it.
Facebook has become the new newspaper…..a way to publish things that can go viral very easily. When used for good…..it can be a phenomenal way to communicate to a mass of people, but that can also be used to hurt people, to avenge wrongs, and to bully people.
So….I will be leaving Facebook about 24 hours after I originally post this blog. The people who want to communicate with me still can by email, or by following my twitter account @jptoner50. Many of the things I hate about fb are eliminated by limiting the messages to 140 characters, while still giving me the ability to get information about events, news and humor.
Those not on twitter, and who don’t really communicate with me, trust me when I say you won’t miss me when I’m gone.
Good Luck!
Really…..Facebook has outlived its usefulness in my life. I mean…it was cool when I first joined it. I connected with many people who I hadn’t heard from in years….decades even. I learned that Ham and Eggs had been posted on You Tube, and that many of my friends from high school had kids, and live lives comparable to mine.
But the novelty has worn off…and now I see Facebook for something that does little good, but can be very painful, while allowing people the opportunity to waste a ton of hours. At one point I had 460+ friends on fb, but the reality is that about 20 of them communicated with me in any real way. I sent a few messages back and forth with the people I reconnected with from high school, but then they became what they were before….faces from the past on a page. I never played any games like Farmville, or Mafia Wars, or Yo-Ville (Yo-Ville….really. Does anyone want to be associated with a network that would host a game called Yo-Ville?)
Over the past few months, I’ve observed people sniping back and forth, people unfriending other people which created hard feelings, and today I saw a woman hijack her husband’s account and post horrible things on it.
Facebook has become the new newspaper…..a way to publish things that can go viral very easily. When used for good…..it can be a phenomenal way to communicate to a mass of people, but that can also be used to hurt people, to avenge wrongs, and to bully people.
So….I will be leaving Facebook about 24 hours after I originally post this blog. The people who want to communicate with me still can by email, or by following my twitter account @jptoner50. Many of the things I hate about fb are eliminated by limiting the messages to 140 characters, while still giving me the ability to get information about events, news and humor.
Those not on twitter, and who don’t really communicate with me, trust me when I say you won’t miss me when I’m gone.
Good Luck!
Monday, May 31, 2010
Bodybulding
I think I may be one of the only people I know that thinks bodybuilding is cool.
Most people look at these unproportionately enourmous guys and think they're freaks. Thy're drugged up 'roid boys who shoot up with enough testosterone and human growth hormone, and the juice from a bull's testicles and whatever else fits into the syringe and become that way. While's there is a bit of truth in that (always wanted to try bull testicle juice), there is a lot more than that involved.
The #1 thing it takes to be a successful bodybuilder is disciplne. And I'm not talking about doing your homework afterschool and take out the trash without being told discipline, I'm talking about Navy Seal discipline. You have to get to the gym five times a week no matter how you feel and push really heavy weight around....and that's the easy part.
It's all about your diet. If you want to look good on stage in front of hundreds, or perhaps thousands of people, you must have a clean diet for months. And that's only if you haven't completely let yourself go....then it's years.
I have never been the most self-disciplined person on the planet. I have at times in small spurts shown the ability to focus enough to achieve something....but I have never committed to something that took intense personal focus over an extended period of time, like it would take to become a bodybuilder. Maybe that's because when I was young, I never had to study, and maybe its because i'm inherently a little on the lazy side.....but even when I lost a lot of weight 5 years ago...I never got below a certain point....and I knew it would be a matter of time before I gained it back.
So....in my infinate wisdom I have decided to publically make this decree:
I will enter a bodybuilding contest in 2011. In fact, the one I'm targeting is the Sportfest contest that happens in July in the Lehigh Valley. This gives everyone I know an opportunity to show up and ridicule me as much as they want. Although I would understand that the idea of seeing me wearing one of those banana hammock shorts things may be too much for many of them.
So...how is this going to happen? Anyone who has seen me lately certainly knows I should not be shirtless anywhere. I weighed in 2 weeks ago at a shade under 280lbs., which would be perfect if I was 7' 2", but is just ever so slightly overweight on my 5' 9" frame (and I'm being generous on those 9").
I'm looking at three different phases to make this happen.
Phase 1 - (Now until Halloween)
Lose the initial 60+ lbs. Believe it or not, I'm looking at this as the easiest of the three phases. I've lost that kind of weight before, although this time I'm looking at a little less working out and a lot better diet. If I can get down below 220, I actually look and feel pretty good, although the doctor would tell you I'm still obese at 220. This will take me living in the realm of the 1,500 - 1,800 calorie diet, while exercising 5-6 days a week with both strength training and cardio. Anyone who sees me at a fast food restaurant or eating some pie in the next 5months needs to hit me with a baseball bat.
Phase 2 - (November 1 - February 28)
While still lessening my body fat, gain some significant size. I'll increase my calories to around 2,500....mostly protein, while really pushing some big weight around. Hopefully during the first phase I can get some of my strength back, so when it's time to grow....I'm ready. I have a classic endomorphic body, so gaining size was never a problem for me. The trick is to not keep the layer of fat while building the muscle. Can anyone say....hours and hours on the eliptical?
Phase 3 - (March 1 - contest)
This is what will either make me a laughing stock....or perhaps a contender. I need to get incredibly lean....while keeping the size I built. You see...if I'm still 200+, I'll be carrying 12-15% body fat....and I'll need to get down around 6%. I can put my body into ketosis for a while.....eating only protein and fat, but you can only do that for around 6 weeks. This is the part I'll need some professional help with.....but it's pretty far away, so I have some time to do my research.
So...why do this? I need a goal. Something to focus on. I haven't achieved anything in a while...particularly of a physical nature, so this sounded like a good challenge. Well...it was either this or a triathalon, and I HATE running, so bodybuidling wins. And entering a Masters 40+ Novice event, I won't need to look like Arnold, just bigger and a LOT less fat than I currently am.
Wish me luck.....or make fun of me, I'm up for both.
Most people look at these unproportionately enourmous guys and think they're freaks. Thy're drugged up 'roid boys who shoot up with enough testosterone and human growth hormone, and the juice from a bull's testicles and whatever else fits into the syringe and become that way. While's there is a bit of truth in that (always wanted to try bull testicle juice), there is a lot more than that involved.
The #1 thing it takes to be a successful bodybuilder is disciplne. And I'm not talking about doing your homework afterschool and take out the trash without being told discipline, I'm talking about Navy Seal discipline. You have to get to the gym five times a week no matter how you feel and push really heavy weight around....and that's the easy part.
It's all about your diet. If you want to look good on stage in front of hundreds, or perhaps thousands of people, you must have a clean diet for months. And that's only if you haven't completely let yourself go....then it's years.
I have never been the most self-disciplined person on the planet. I have at times in small spurts shown the ability to focus enough to achieve something....but I have never committed to something that took intense personal focus over an extended period of time, like it would take to become a bodybuilder. Maybe that's because when I was young, I never had to study, and maybe its because i'm inherently a little on the lazy side.....but even when I lost a lot of weight 5 years ago...I never got below a certain point....and I knew it would be a matter of time before I gained it back.
So....in my infinate wisdom I have decided to publically make this decree:
I will enter a bodybuilding contest in 2011. In fact, the one I'm targeting is the Sportfest contest that happens in July in the Lehigh Valley. This gives everyone I know an opportunity to show up and ridicule me as much as they want. Although I would understand that the idea of seeing me wearing one of those banana hammock shorts things may be too much for many of them.
So...how is this going to happen? Anyone who has seen me lately certainly knows I should not be shirtless anywhere. I weighed in 2 weeks ago at a shade under 280lbs., which would be perfect if I was 7' 2", but is just ever so slightly overweight on my 5' 9" frame (and I'm being generous on those 9").
I'm looking at three different phases to make this happen.
Phase 1 - (Now until Halloween)
Lose the initial 60+ lbs. Believe it or not, I'm looking at this as the easiest of the three phases. I've lost that kind of weight before, although this time I'm looking at a little less working out and a lot better diet. If I can get down below 220, I actually look and feel pretty good, although the doctor would tell you I'm still obese at 220. This will take me living in the realm of the 1,500 - 1,800 calorie diet, while exercising 5-6 days a week with both strength training and cardio. Anyone who sees me at a fast food restaurant or eating some pie in the next 5months needs to hit me with a baseball bat.
Phase 2 - (November 1 - February 28)
While still lessening my body fat, gain some significant size. I'll increase my calories to around 2,500....mostly protein, while really pushing some big weight around. Hopefully during the first phase I can get some of my strength back, so when it's time to grow....I'm ready. I have a classic endomorphic body, so gaining size was never a problem for me. The trick is to not keep the layer of fat while building the muscle. Can anyone say....hours and hours on the eliptical?
Phase 3 - (March 1 - contest)
This is what will either make me a laughing stock....or perhaps a contender. I need to get incredibly lean....while keeping the size I built. You see...if I'm still 200+, I'll be carrying 12-15% body fat....and I'll need to get down around 6%. I can put my body into ketosis for a while.....eating only protein and fat, but you can only do that for around 6 weeks. This is the part I'll need some professional help with.....but it's pretty far away, so I have some time to do my research.
So...why do this? I need a goal. Something to focus on. I haven't achieved anything in a while...particularly of a physical nature, so this sounded like a good challenge. Well...it was either this or a triathalon, and I HATE running, so bodybuidling wins. And entering a Masters 40+ Novice event, I won't need to look like Arnold, just bigger and a LOT less fat than I currently am.
Wish me luck.....or make fun of me, I'm up for both.
Friday, April 2, 2010
"What, No Ham?"
I think in-laws are very special and particularly insidious test presented to you by God to see if you’re really worthy of going to heaven. How else would you explain it?
Dealing with your family is always a challenge. My family is probably like most people’s….a little bit crazy, they run hot and cold…but in the end, they are your family….so you have to deal with them. It’s part of the contract when you’re born. Here you go kid…..good luck.
But in laws…..wow! Your family knows all of your secrets….like that you reached into the toilet and ate poop when you were two (um…that didn’t actually happen…..um….). You have a history….you know all of their crap too. In-laws bring no history, no connection….but you have to treat them like family. I truly believe that 95% of the marriages that end are because you just can’t see your mother-in-law at one more holiday bonanza.
While I could write a book on the topic of in-laws, I’m gonna keep this one brief and just relay a quick heartwarming Easter story.
We get to host Jeni’s family at most holidays. It’s the trade off for being the only ones living in a house that can fit more than 3 people….so we usually don’t mind. For Easter this year, we decided to have brunch…and that I would cook. Okay…we didn’t decide that…I was assigned cooking duties, but I digress.
My sister-in-law asked what was on the menu…..she actually referred to it as a menu. Like I’m running a stinking restaurant, but Jeni replied by giving a nice list of things including bacon, sausage, waffles, eggs, coffee, orange juice, etc. And her reply was…..
"What, no ham?"
When did you get to complain about the “menu” when people were giving you free food? It’s not like she doesn’t eat everything we’re serving…that we selected food that made her boot. No…she decided that Easter meant ham. Well…I think ham tastes like rotting feet. It’s terrible. I struggle to choke down a courtesy helping when I go to a person’s home and they’re serving it. But…unlike the queen of manners, I wouldn’t dream of pissing on the food people were so very nice to put in front of me.
“What, no ham?”
How about you bring a ham if you want one…..you know, it’s not uncommon to bring a dish to the party. And trust me, you’ll get plenty of leftovers, because I won’t be touching your slimy, stank ham…..
“What, no ham?”
You gotta love in-laws…..
Dealing with your family is always a challenge. My family is probably like most people’s….a little bit crazy, they run hot and cold…but in the end, they are your family….so you have to deal with them. It’s part of the contract when you’re born. Here you go kid…..good luck.
But in laws…..wow! Your family knows all of your secrets….like that you reached into the toilet and ate poop when you were two (um…that didn’t actually happen…..um….). You have a history….you know all of their crap too. In-laws bring no history, no connection….but you have to treat them like family. I truly believe that 95% of the marriages that end are because you just can’t see your mother-in-law at one more holiday bonanza.
While I could write a book on the topic of in-laws, I’m gonna keep this one brief and just relay a quick heartwarming Easter story.
We get to host Jeni’s family at most holidays. It’s the trade off for being the only ones living in a house that can fit more than 3 people….so we usually don’t mind. For Easter this year, we decided to have brunch…and that I would cook. Okay…we didn’t decide that…I was assigned cooking duties, but I digress.
My sister-in-law asked what was on the menu…..she actually referred to it as a menu. Like I’m running a stinking restaurant, but Jeni replied by giving a nice list of things including bacon, sausage, waffles, eggs, coffee, orange juice, etc. And her reply was…..
"What, no ham?"
When did you get to complain about the “menu” when people were giving you free food? It’s not like she doesn’t eat everything we’re serving…that we selected food that made her boot. No…she decided that Easter meant ham. Well…I think ham tastes like rotting feet. It’s terrible. I struggle to choke down a courtesy helping when I go to a person’s home and they’re serving it. But…unlike the queen of manners, I wouldn’t dream of pissing on the food people were so very nice to put in front of me.
“What, no ham?”
How about you bring a ham if you want one…..you know, it’s not uncommon to bring a dish to the party. And trust me, you’ll get plenty of leftovers, because I won’t be touching your slimy, stank ham…..
“What, no ham?”
You gotta love in-laws…..
Tuesday, March 30, 2010
Odd and Ends
I’ve been struggling to find my next blog topic, so I thought I’d write some brief thoughts on a bunch of stuff:
I finally watched Star Trek…the JJ Abrams film from last summer. It was awesome….best film I’ve seen in a while. I was amazed just how many times Kirk took an ass whipping in that film. And the homage to our buddy Jim having sex with the green chick, priceless!
How do Matt and Trey keep being funny after 14 seasons? Some of their swings miss, but far more hit the ball right out of the park. Their take on Catcher in the Rye being a banned book was dead on….and hysterical.
The concept of “It’s better to beg for forgiveness than ask for permission” is great….until you’re the person who being begged for forgiveness. I just love being completely ignored….and then you get the weak sauce explanation and apology.
I think McDonald’s has spiked their food with some sort of addictive substance. I never had a craving to smoke, and walking away from a drink is no problem, but giving up Big Macs feels like going off heroin to me. And yes….I always want fries with that.
So we’ve now degenerated to the point where Congressman are calling colleagues “baby killers” in open session. That’s become okay? Really!? And Sarah Palin has her own movement….and is shaping the country in her image? I don’t pretend to be the sharpest tool in the shed, but if we were splitting the country into halves…..smartest on the left and dumbest on the right….I’d be hanging with Michu Kaku…..and Palin would be dating Gump. I’m voting for the person I can have coffee with and disagree with, without getting a brick through my window. Oh, and the person has to be smarter than a goldfish.
Is it sad that I am longingly tracking my iPad on the UPS site? I check it everyday just watching it get a little closer to me. I will be parked on my couch on Saturday until the doorbell rings and I finally get my prize. It’s a little like being 8 years old and asking, “Are we there yet” every ten minutes when going on a car trip.
Does anyone else think that in 30 years we’ll be embarrassed about the way we’re handling gay issues? I look back at the way we handled African Americans in the 40’s through 70’s and I just shake my head. I really think when I’m old and my daughter’s generation is running the show, they’ll be wondering what all the fuss was about.
I finally watched Star Trek…the JJ Abrams film from last summer. It was awesome….best film I’ve seen in a while. I was amazed just how many times Kirk took an ass whipping in that film. And the homage to our buddy Jim having sex with the green chick, priceless!
How do Matt and Trey keep being funny after 14 seasons? Some of their swings miss, but far more hit the ball right out of the park. Their take on Catcher in the Rye being a banned book was dead on….and hysterical.
The concept of “It’s better to beg for forgiveness than ask for permission” is great….until you’re the person who being begged for forgiveness. I just love being completely ignored….and then you get the weak sauce explanation and apology.
I think McDonald’s has spiked their food with some sort of addictive substance. I never had a craving to smoke, and walking away from a drink is no problem, but giving up Big Macs feels like going off heroin to me. And yes….I always want fries with that.
So we’ve now degenerated to the point where Congressman are calling colleagues “baby killers” in open session. That’s become okay? Really!? And Sarah Palin has her own movement….and is shaping the country in her image? I don’t pretend to be the sharpest tool in the shed, but if we were splitting the country into halves…..smartest on the left and dumbest on the right….I’d be hanging with Michu Kaku…..and Palin would be dating Gump. I’m voting for the person I can have coffee with and disagree with, without getting a brick through my window. Oh, and the person has to be smarter than a goldfish.
Is it sad that I am longingly tracking my iPad on the UPS site? I check it everyday just watching it get a little closer to me. I will be parked on my couch on Saturday until the doorbell rings and I finally get my prize. It’s a little like being 8 years old and asking, “Are we there yet” every ten minutes when going on a car trip.
Does anyone else think that in 30 years we’ll be embarrassed about the way we’re handling gay issues? I look back at the way we handled African Americans in the 40’s through 70’s and I just shake my head. I really think when I’m old and my daughter’s generation is running the show, they’ll be wondering what all the fuss was about.
Saturday, March 20, 2010
Cell Phone Cash
Just when you thought you couldn’t come up with another reason to hate Allentown….they enact a cell phone ban while driving.
Really!?!
Now….before the high and mighty begin to instruct me in the dangers of cell phone use in the car….allow me to delve a little further into this law.
Technically, driving while talking on your phone is not a problem, no the problem is holding your handset while doing so. It’s perfectly acceptable to chat….but you must use an earpiece or a speaker system.
I’ve owned two different Bluetooth devices….both sounded like I was talking to someone on a submarine. And if I had to repeat myself one more time…..ugh! Speaker systems are worse….it’s like taking to someone at the Drive Thru….thanks for the call, would you like fries with that? No….when on the phone, I prefer to hear the caller…and for them to hear me, so holding my handset works for me.
But…..holding my handset and driving is a serious problem. Because people can’t safely perform a basic function with their hands while operating a motor vehicle. Um….so when does Allentown City Council ban eating, putting up makeup, smoking, drinking coffee, scratching your head, changing the station on the radio, or picking your nose while driving. All of those things are just as difficult as holding a phone….some much more problematic. Picking your nose in particular can be a time consuming task that takes concentration and manual dexterity. You can actually be scratching your head, eating a cheeseburger and cranking up the A/C and be perfectly fine, just don’t think about hitting the green talk button and saying, hello.
And…let’s face it….isn’t it weird and unsettling that you can talk on your phone everywhere else in the Lehigh Valley with the exception of within the City Limits of Allentown? So….I’m driving through Emmaus chatting away…..then holy shit….there’s the City of Allentown sign, gotta go! Call you back once I reach Whitehall. If this was such a problem, wouldn’t it be a state law? Or a federal law? I can’t wait for the first genius to run into a telephone pole because they were distracted looking for the City of Allentown sign so they’d know when to hang up.
So…we’ve established that they do not actually care about your safety. No….if safety was a concern at all, then they would completely ban cell phone calls. Or they would ban texting and checking email. All of those things are at least arguable. No, this is ALL about money. One hundred and fifty dollar fine for a first offense for talking on your cell…while holding your handset. And it goes up from there. You know when Mayor Ed came up with this idea, he was looking for another innovative way to generate revenue. We’ve already gouged every red cent with parking tickets…so what’s next? I got it…I got it…..let’s screw over our law abiding citizens by fining them for holding a handset up to their ear? Yeah…I know the state legislature has never been able to push a cell phone ban through (they couldn’t even get the no texting law passed), but we’ll do it here. And we’ll just keep collecting the fines until someone challenges the validity of a City Law superseding a State Law and wins. The bean counters got so excited they actually wore Hawaiian Shirts to work the day Ed signed the bill.
I know Allentown needs money. They have incredibly complex issues with their tax base, their school district, with crime, and so many other things. But…be honest. You want to squeeze more money out of the folks driving through your City. To do this….you’ll turn your police force into the cell phone monitors, instead of dealing with real issues. I have an idea…how about fining all the wonderful people driving around with music over 100 db, and the base that’s rattling the windows? I’m sure they are as much of a safety issue as I am driving with a cell phone. And they’re a nuisance!
Oh…and just to make the matter clear…I’ve had a cell phone since 1993, never had an accident.
Really!?!
Now….before the high and mighty begin to instruct me in the dangers of cell phone use in the car….allow me to delve a little further into this law.
Technically, driving while talking on your phone is not a problem, no the problem is holding your handset while doing so. It’s perfectly acceptable to chat….but you must use an earpiece or a speaker system.
I’ve owned two different Bluetooth devices….both sounded like I was talking to someone on a submarine. And if I had to repeat myself one more time…..ugh! Speaker systems are worse….it’s like taking to someone at the Drive Thru….thanks for the call, would you like fries with that? No….when on the phone, I prefer to hear the caller…and for them to hear me, so holding my handset works for me.
But…..holding my handset and driving is a serious problem. Because people can’t safely perform a basic function with their hands while operating a motor vehicle. Um….so when does Allentown City Council ban eating, putting up makeup, smoking, drinking coffee, scratching your head, changing the station on the radio, or picking your nose while driving. All of those things are just as difficult as holding a phone….some much more problematic. Picking your nose in particular can be a time consuming task that takes concentration and manual dexterity. You can actually be scratching your head, eating a cheeseburger and cranking up the A/C and be perfectly fine, just don’t think about hitting the green talk button and saying, hello.
And…let’s face it….isn’t it weird and unsettling that you can talk on your phone everywhere else in the Lehigh Valley with the exception of within the City Limits of Allentown? So….I’m driving through Emmaus chatting away…..then holy shit….there’s the City of Allentown sign, gotta go! Call you back once I reach Whitehall. If this was such a problem, wouldn’t it be a state law? Or a federal law? I can’t wait for the first genius to run into a telephone pole because they were distracted looking for the City of Allentown sign so they’d know when to hang up.
So…we’ve established that they do not actually care about your safety. No….if safety was a concern at all, then they would completely ban cell phone calls. Or they would ban texting and checking email. All of those things are at least arguable. No, this is ALL about money. One hundred and fifty dollar fine for a first offense for talking on your cell…while holding your handset. And it goes up from there. You know when Mayor Ed came up with this idea, he was looking for another innovative way to generate revenue. We’ve already gouged every red cent with parking tickets…so what’s next? I got it…I got it…..let’s screw over our law abiding citizens by fining them for holding a handset up to their ear? Yeah…I know the state legislature has never been able to push a cell phone ban through (they couldn’t even get the no texting law passed), but we’ll do it here. And we’ll just keep collecting the fines until someone challenges the validity of a City Law superseding a State Law and wins. The bean counters got so excited they actually wore Hawaiian Shirts to work the day Ed signed the bill.
I know Allentown needs money. They have incredibly complex issues with their tax base, their school district, with crime, and so many other things. But…be honest. You want to squeeze more money out of the folks driving through your City. To do this….you’ll turn your police force into the cell phone monitors, instead of dealing with real issues. I have an idea…how about fining all the wonderful people driving around with music over 100 db, and the base that’s rattling the windows? I’m sure they are as much of a safety issue as I am driving with a cell phone. And they’re a nuisance!
Oh…and just to make the matter clear…I’ve had a cell phone since 1993, never had an accident.
Saturday, March 6, 2010
Customer Service Employees Bill of Rights
I have the distinct pleasure of being a minimum wage customer service employee. I know...I do have a career that pays a little better than that, but on the nights and weekends I work at the theatre, that is my role. I sell tickets and concessions...and for that I make $7.50 per hour. Now...I am not complaining about my job, or the wages I am being paid for said job...I just needed to establish that I am qualified to speak on behalf of those nameless, faceless people who wait on you.
If you ask most people...including me, you will find that people think customer service is a lost art form. That the people waiting on you at the restaurant, the clothing store, the dry cleaner suck at taking care of their needs. They are universally unfriendly, stupid, and unqualified to do anything in life, so this is what they are left with. Some of this is true.....if you go back to the 50's, everyone gave great service. The guy pumping your gas wore a clean uniform, smilied at you, cleaned your windows, and got you out of their quickly. The waitress at the local diner knew your name, your kid's names, and that you did not like meatloaf. It goes on and on. What people might not remember is that you could hold a job like that in 1955, and while you weren't dining with the Kennedy's, you could put feed your family. Certainly not today....you'd be on welfare. In fact...in 2010, you're better of being on welfare than working at the mall.....but I digress.
My point is...while customer service is definately not what it used to be, neither are customers. People used to repsect service professionals, and society had a basic decorum that allowed everyone to be repsected. Customers are now in a hurry, pissed off, ill-mannered and ill-tempered. They look at cashiers and wait staff as below them...and feel no need to treat them with decency or repsect. I'm amazed at some of the assholes I deal with at the theatre....and this is a place that generally serves older, well educated people. Actually.....in many cases, these people are the worst.
You know....I've read about 100 different "Bill of Rights" for customers, but never one for Service Professionals. So...here's my attempt at one:
1). Servers have the right to have a clean slate. If I've never met you....please don't shit all over me because the last time you were at this theatre, the water in your Dasani bottle wasn't quite cold enough. Give me the opportunity to screw up before you treat me like I did....
2). Servers have the right to experience good manners. Please and thank you work for us too. If you can't do good manners....how about not talking. I can deal with silence much better than someone being a douche.
3). Servers deserve not to be cursed at. The best way to make sure I do absolutely nothing for you is to drop an F-bomb my way. What makes you think that's appropriate in any place in society.
4). Caveat Emptor....Let the customer beware. It is not my fault you bought the wrong sweater, salad, tie....fill in the blank. We can help you fix your mistake....but it is your mistake. I had some guy who was pissed that the movie was in the black box theatre. That's well and good...but don't yell at me after the movie after you purchased the tickets. You certainly could have not bought the tickets.
5). Don't be upset with the minimum wage folks for things they obviously don't control. Too many times I've watched some old guy shit all over a waitress because something was taken off the menu. Do you really think the 16 year old waitress at Friendly's decided to 86 the mozerella sticks? If not....don't harp on her about it.
6). Don't assume it's their fault. My favorite thing is when people come late to a movie...then start freaking out about the showtime being wrong in the paper or on our website. The cant ever produce a ad....not that they should. When I point out to them that 300 people arrived on time for the 7:30 showing....and they are standing alone in front of the box office at 8pm, they still blame me (see above, I don't place the ads). If you didn't just assume it was my fault.....then I could stop hating you.
7). Service people never control traffic, weather, or parking. Repeat after me....If I had given enough time to get where I needed to go without rushing, I would have made it on-time. Being 15 minutes early is not a crime, being 15 minutes late gets you seated in the back of the house for Act 1.
8). Servers are not miracle workers....they cannot make things appear or disappear instantaneously, and irrational deadlines cannot always be met. I know of three people in my professional life that actually are quoted 10% - 25% higher than a normal person when they need a job done as a service tax. These people are so difficult to deal with and ask for such unreasonable things that the business needs more money to put up with their crap.
9). Acts of God are just that. True story...I had a guy piss all over me because I failed to open the theatre after we got 14 inches of snow. Never mind he got to the theatre riding a snowmobile.....he got there, so I should open. Your waiter is not to blame because frost killed the orange crop in FL...so OJ is $6 per glass.
10). Know the difference! As a consumer....one of your jobs is to know when someone is trying to provide good service to you, and when someone could give a shit less. For example….if someone gives you a nice smile and greeting when they encounter you, work quickly…..and genuinely try to fix any problems you faced during your transaction, recognize that. I’m not saying you need to give them a $20 or anything, but at least treat them as if they are worth your time, and keep going back to that place. In the same light, if someone doesn’t make eye contact with you when waiting on you….or is texting or talking on the phone rather than deal with you…..stop going to that establishment. Don’t make a scene….cause trust me, if a service worker doesn’t care about doing a good job….no amount of anger will change that.
You have the right to expect good customer service. Even more…you have the right to use establishments that hire, train, and value employees that provide good customer service. I recommend to everyone that the way you let businesses know that you’re happy or unhappy with their service is with your $$$. That being said….don’t crap all over those nameless, faceless people getting your dinner and ringing up your groceries. Be reasonable in your expectations….and remember that if you lose your mind on someone….you’ll just end up being the asshole of the day when they get to the bar later with friends…..
If you ask most people...including me, you will find that people think customer service is a lost art form. That the people waiting on you at the restaurant, the clothing store, the dry cleaner suck at taking care of their needs. They are universally unfriendly, stupid, and unqualified to do anything in life, so this is what they are left with. Some of this is true.....if you go back to the 50's, everyone gave great service. The guy pumping your gas wore a clean uniform, smilied at you, cleaned your windows, and got you out of their quickly. The waitress at the local diner knew your name, your kid's names, and that you did not like meatloaf. It goes on and on. What people might not remember is that you could hold a job like that in 1955, and while you weren't dining with the Kennedy's, you could put feed your family. Certainly not today....you'd be on welfare. In fact...in 2010, you're better of being on welfare than working at the mall.....but I digress.
My point is...while customer service is definately not what it used to be, neither are customers. People used to repsect service professionals, and society had a basic decorum that allowed everyone to be repsected. Customers are now in a hurry, pissed off, ill-mannered and ill-tempered. They look at cashiers and wait staff as below them...and feel no need to treat them with decency or repsect. I'm amazed at some of the assholes I deal with at the theatre....and this is a place that generally serves older, well educated people. Actually.....in many cases, these people are the worst.
You know....I've read about 100 different "Bill of Rights" for customers, but never one for Service Professionals. So...here's my attempt at one:
1). Servers have the right to have a clean slate. If I've never met you....please don't shit all over me because the last time you were at this theatre, the water in your Dasani bottle wasn't quite cold enough. Give me the opportunity to screw up before you treat me like I did....
2). Servers have the right to experience good manners. Please and thank you work for us too. If you can't do good manners....how about not talking. I can deal with silence much better than someone being a douche.
3). Servers deserve not to be cursed at. The best way to make sure I do absolutely nothing for you is to drop an F-bomb my way. What makes you think that's appropriate in any place in society.
4). Caveat Emptor....Let the customer beware. It is not my fault you bought the wrong sweater, salad, tie....fill in the blank. We can help you fix your mistake....but it is your mistake. I had some guy who was pissed that the movie was in the black box theatre. That's well and good...but don't yell at me after the movie after you purchased the tickets. You certainly could have not bought the tickets.
5). Don't be upset with the minimum wage folks for things they obviously don't control. Too many times I've watched some old guy shit all over a waitress because something was taken off the menu. Do you really think the 16 year old waitress at Friendly's decided to 86 the mozerella sticks? If not....don't harp on her about it.
6). Don't assume it's their fault. My favorite thing is when people come late to a movie...then start freaking out about the showtime being wrong in the paper or on our website. The cant ever produce a ad....not that they should. When I point out to them that 300 people arrived on time for the 7:30 showing....and they are standing alone in front of the box office at 8pm, they still blame me (see above, I don't place the ads). If you didn't just assume it was my fault.....then I could stop hating you.
7). Service people never control traffic, weather, or parking. Repeat after me....If I had given enough time to get where I needed to go without rushing, I would have made it on-time. Being 15 minutes early is not a crime, being 15 minutes late gets you seated in the back of the house for Act 1.
8). Servers are not miracle workers....they cannot make things appear or disappear instantaneously, and irrational deadlines cannot always be met. I know of three people in my professional life that actually are quoted 10% - 25% higher than a normal person when they need a job done as a service tax. These people are so difficult to deal with and ask for such unreasonable things that the business needs more money to put up with their crap.
9). Acts of God are just that. True story...I had a guy piss all over me because I failed to open the theatre after we got 14 inches of snow. Never mind he got to the theatre riding a snowmobile.....he got there, so I should open. Your waiter is not to blame because frost killed the orange crop in FL...so OJ is $6 per glass.
10). Know the difference! As a consumer....one of your jobs is to know when someone is trying to provide good service to you, and when someone could give a shit less. For example….if someone gives you a nice smile and greeting when they encounter you, work quickly…..and genuinely try to fix any problems you faced during your transaction, recognize that. I’m not saying you need to give them a $20 or anything, but at least treat them as if they are worth your time, and keep going back to that place. In the same light, if someone doesn’t make eye contact with you when waiting on you….or is texting or talking on the phone rather than deal with you…..stop going to that establishment. Don’t make a scene….cause trust me, if a service worker doesn’t care about doing a good job….no amount of anger will change that.
You have the right to expect good customer service. Even more…you have the right to use establishments that hire, train, and value employees that provide good customer service. I recommend to everyone that the way you let businesses know that you’re happy or unhappy with their service is with your $$$. That being said….don’t crap all over those nameless, faceless people getting your dinner and ringing up your groceries. Be reasonable in your expectations….and remember that if you lose your mind on someone….you’ll just end up being the asshole of the day when they get to the bar later with friends…..
Thursday, February 25, 2010
We Are The World?
I was a senior in high school went Bob Geldoff from The Boomtown Rats invented the Socially Conscious Pop Star. Christmas of 1984 brought us, “Do They Know It’s Christmas”…..a song featuring the top pop start of Britian singing about hunger in Ethiopia. All of the proceeds went to fight hunger in Africa.
Do They Know It’s Christmas begat Lionel Ritchie and Michael Jackson’s classic….We Are The World. This was the American pop star effort to seem socially conscious. From there…..we saw Live Aid, Farm Aid…..and pretty much any Aid concert imaginable. It took about 5 years….but the rock stars trying to save the world pretty much ran its course by 1990.
The funny thing…..both songs were totally forgettable. They really suck! No, hear me out. If you took We Are The World and had Joe Blow record it as a solo piece….you’d get 13 downloads on iTunes…and that would be his family. The only interesting thing about it was identifying all of the stars singing their solo line. That and when they decided to show contrast by having Bruce Springsteen sing with Stevie Wonder. I get it…they sound different but compliment each other. How creative and edgy. MTV played the video about 4 billion times….back when MTV actually played music.
Fast forward 25 years later…..and Haiti has a terrible earthquake. A tragedy to say the least…..just like Hurricane Katrina and the Tsunami, a natural disaster that killed thousands….and displaced many thousands more. I need to say at this point…any efforts to raise money for the people of Haiti is a noble effort. But really…..this is the best they could do? Bringing a bad retread song out of mothballs with a new array of stars? Not one of the 81 people involved in the recording could put pen to paper and write something new and relevant…..and dare I say good?
I’ve watched the new video on You Tube about 10 times and yes…it still sucks. Beyond that…..there are some extreme Hall of Shame moments. Like bringing back Michael Jackson’s solos. He’s the only one from the original version to be added back into the mix…and word has it that was the only way his Mom would release the rights to the song.And just to make it a little more creepy, let's add Janet in to sing a solo with Michael. Did anyone think maybe that was a sign to cut and run?
Coming in close second….Jamie Foxx’s Ray Charles imitation. Either insert Ray’s solo back in….or just sing Jamie. That was totally weak sauce.
With so many really talented vocalists there….you gave a prime solo to Miley Cirus. Wow…..that was a choice. And did anyone think you could have gotten Miley off the stripper pole she rode at the Teen Choice Awards to show up for a benefit.
Put the auto tune machine away! Either you can sing…...or you can’t Better yet….smash it and throw it into the harbor.
After listening to Celine Dion…..was anyone else jonesing Cyndi Lauper? I’ll take Girls Just Want To Have Fun over My Heart Will Go On every time.
Wyclef Jean…..you suck…hard. Really hard! What was that wailing noise you kept making…and could you stop, please?! Honestly, if Wyclef wasn’t Haitian….he would have been parking cars at the recording studio.
Tony Bennett was about 10 years too late……stick with playing the Q-tip circuit.
Here is my sad, sad admission. I HATE rap music. Maybe the occasional Will Smith or Run DMC…..but I haven’t liked anything remotely Rap related since Young MC Busted a Move. The rap addition was by far the best part of the song. It was original, heartfelt and interesting. And if I’m praising LL Cool J, will I am, and Snoop….that tells you all you need to know.
So…..join me in making a donation to the Red Cross…..$100 to erase the digital master and make this abomination go away. And another $50 if you can take it off of Wikipedia. It never existed…..nice.
I would be remiss if I didn’t admit that in 1985…I would secretly try to imitate all of the solo lines when I would watch the video. One time at the beach after a few too many Bushc beers……which could have been pretty much any night that summer, I broke out my rendition of We Are The World…..live. Not sure who saw it…..but I thank god everyday that flip cams and camera phones were yet to be invented. There’s a choice we’re making….and that choice should have been to put down the six pack.
Do They Know It’s Christmas begat Lionel Ritchie and Michael Jackson’s classic….We Are The World. This was the American pop star effort to seem socially conscious. From there…..we saw Live Aid, Farm Aid…..and pretty much any Aid concert imaginable. It took about 5 years….but the rock stars trying to save the world pretty much ran its course by 1990.
The funny thing…..both songs were totally forgettable. They really suck! No, hear me out. If you took We Are The World and had Joe Blow record it as a solo piece….you’d get 13 downloads on iTunes…and that would be his family. The only interesting thing about it was identifying all of the stars singing their solo line. That and when they decided to show contrast by having Bruce Springsteen sing with Stevie Wonder. I get it…they sound different but compliment each other. How creative and edgy. MTV played the video about 4 billion times….back when MTV actually played music.
Fast forward 25 years later…..and Haiti has a terrible earthquake. A tragedy to say the least…..just like Hurricane Katrina and the Tsunami, a natural disaster that killed thousands….and displaced many thousands more. I need to say at this point…any efforts to raise money for the people of Haiti is a noble effort. But really…..this is the best they could do? Bringing a bad retread song out of mothballs with a new array of stars? Not one of the 81 people involved in the recording could put pen to paper and write something new and relevant…..and dare I say good?
I’ve watched the new video on You Tube about 10 times and yes…it still sucks. Beyond that…..there are some extreme Hall of Shame moments. Like bringing back Michael Jackson’s solos. He’s the only one from the original version to be added back into the mix…and word has it that was the only way his Mom would release the rights to the song.And just to make it a little more creepy, let's add Janet in to sing a solo with Michael. Did anyone think maybe that was a sign to cut and run?
Coming in close second….Jamie Foxx’s Ray Charles imitation. Either insert Ray’s solo back in….or just sing Jamie. That was totally weak sauce.
With so many really talented vocalists there….you gave a prime solo to Miley Cirus. Wow…..that was a choice. And did anyone think you could have gotten Miley off the stripper pole she rode at the Teen Choice Awards to show up for a benefit.
Put the auto tune machine away! Either you can sing…...or you can’t Better yet….smash it and throw it into the harbor.
After listening to Celine Dion…..was anyone else jonesing Cyndi Lauper? I’ll take Girls Just Want To Have Fun over My Heart Will Go On every time.
Wyclef Jean…..you suck…hard. Really hard! What was that wailing noise you kept making…and could you stop, please?! Honestly, if Wyclef wasn’t Haitian….he would have been parking cars at the recording studio.
Tony Bennett was about 10 years too late……stick with playing the Q-tip circuit.
Here is my sad, sad admission. I HATE rap music. Maybe the occasional Will Smith or Run DMC…..but I haven’t liked anything remotely Rap related since Young MC Busted a Move. The rap addition was by far the best part of the song. It was original, heartfelt and interesting. And if I’m praising LL Cool J, will I am, and Snoop….that tells you all you need to know.
So…..join me in making a donation to the Red Cross…..$100 to erase the digital master and make this abomination go away. And another $50 if you can take it off of Wikipedia. It never existed…..nice.
I would be remiss if I didn’t admit that in 1985…I would secretly try to imitate all of the solo lines when I would watch the video. One time at the beach after a few too many Bushc beers……which could have been pretty much any night that summer, I broke out my rendition of We Are The World…..live. Not sure who saw it…..but I thank god everyday that flip cams and camera phones were yet to be invented. There’s a choice we’re making….and that choice should have been to put down the six pack.
Thursday, February 18, 2010
To iPad or not to iPad
I'm obsessed with getting and iPad....
This may sound weird to people....but it's not all that unusual for me to be obsessed with some type of technological gadget. As a kid, we were the first family on the block to have cable....we're talking 1973. I got my first Texas Instruments Calculator when I was 7. That doesn't sounds like a big deal now, but it was $50 had a cool red LED readout. We had the Odessey gaming system...which was the very first home gaming system (think pong with an english knob). This was a good 7 years before the Atari 2600 came out.....and I had that too.
That's right...I'm blaming my parents for my need for the newest technology. It helps me to sleep at night.
As I grew into adulthood, I was in early in getting a PC, was the first person O knew to have a cell phone...or more specifically a car phone. Yes...I had a phone that was hard wired into my Honda Civic. It was unbelievably expensive, but very cool. I jumped into getting an early smartphone...it was a phone that you could flip into a Palm Pilot. The only thing that stopped me from jumping in earlier was price....I just never made quite enough money to be on the leading edge...so I had to settle with being in the first 20% or so. It killed my to wait that long....but I survived.
Since Mags was born...it's become harder and harder to justify getting cutting edge electronics. I waited a couple of years before my first ipod...sattelite radio, and my first laptop. Diapers and formula....then later books and dance class were more of a priority than a Wii or an iPhone (I still have netiher).
Then came the iPad. I saw a story about it after the Apple Launch event and I just have to have one. I think about it every day. It's insane....but I can't help it.
I mean....I'm obsessed. I downloaded the Apple Keynote podcasty and watched it.....an hour and a half. I watched their promotional video three times and I've read at least 50 stories about it calling it the next revolutionary product...or a piece of shit. I even sold my netbook.....no need for that, I'll be using my iPad instead.
Let's look at it. HD Video, my entire music collection, ebooks....I love ebooks. No need to ever shop for books at B&N again...and it'll make moving a whole bunch easier. The best part....I'll have an email client, web browser, and pretty much everything else I need in one small, light package. I must say...I have an ipod touch now...and I use it for all of these things. It's amazing...but the screen is too small to make it convenient for some of these things. This will probably be the only thing I carry with me everywhere, and I'll have them put it in my coffin when I die. That is unless Mags swipes it.....she seems to have picked up on Daddy's addicition to cool electronics.
No...I'll be pitching a tent outside of the Apple Store at the end of March. You'll find me at the front of the line looking haggard from lack of food and sleep. I need my iPad........
This may sound weird to people....but it's not all that unusual for me to be obsessed with some type of technological gadget. As a kid, we were the first family on the block to have cable....we're talking 1973. I got my first Texas Instruments Calculator when I was 7. That doesn't sounds like a big deal now, but it was $50 had a cool red LED readout. We had the Odessey gaming system...which was the very first home gaming system (think pong with an english knob). This was a good 7 years before the Atari 2600 came out.....and I had that too.
That's right...I'm blaming my parents for my need for the newest technology. It helps me to sleep at night.
As I grew into adulthood, I was in early in getting a PC, was the first person O knew to have a cell phone...or more specifically a car phone. Yes...I had a phone that was hard wired into my Honda Civic. It was unbelievably expensive, but very cool. I jumped into getting an early smartphone...it was a phone that you could flip into a Palm Pilot. The only thing that stopped me from jumping in earlier was price....I just never made quite enough money to be on the leading edge...so I had to settle with being in the first 20% or so. It killed my to wait that long....but I survived.
Since Mags was born...it's become harder and harder to justify getting cutting edge electronics. I waited a couple of years before my first ipod...sattelite radio, and my first laptop. Diapers and formula....then later books and dance class were more of a priority than a Wii or an iPhone (I still have netiher).
Then came the iPad. I saw a story about it after the Apple Launch event and I just have to have one. I think about it every day. It's insane....but I can't help it.
I mean....I'm obsessed. I downloaded the Apple Keynote podcasty and watched it.....an hour and a half. I watched their promotional video three times and I've read at least 50 stories about it calling it the next revolutionary product...or a piece of shit. I even sold my netbook.....no need for that, I'll be using my iPad instead.
Let's look at it. HD Video, my entire music collection, ebooks....I love ebooks. No need to ever shop for books at B&N again...and it'll make moving a whole bunch easier. The best part....I'll have an email client, web browser, and pretty much everything else I need in one small, light package. I must say...I have an ipod touch now...and I use it for all of these things. It's amazing...but the screen is too small to make it convenient for some of these things. This will probably be the only thing I carry with me everywhere, and I'll have them put it in my coffin when I die. That is unless Mags swipes it.....she seems to have picked up on Daddy's addicition to cool electronics.
No...I'll be pitching a tent outside of the Apple Store at the end of March. You'll find me at the front of the line looking haggard from lack of food and sleep. I need my iPad........
Saturday, January 2, 2010
Terry Tate, Office Linebacker
Does anyone remember Terry Tate, Office Linebacker?
This was a hilarious ad campaign by Reebok starting during the 2003 Super Bowl, featuring a 6'4" 260 lb linebacker that romes the office all day looking for people who are breaking company policy. When he sees an infraction, he takes them out.
http://www.youtube.com/watch?v=RzToNo7A-94
If you have 4 minutes....check this out. Oddly...while I found this campaign a riot, it was one of those new ad campaigns that actually does not feature the products it's marketing in any way. Not that this is the point of my blog.....but I was always interested in why a company would pay millions of dollars to advertise during the Super Bowl without showing their product...
Anyway....
The irony of this ad campaign is that it's supposed to be a farce but it's really not. Like it's such a ridiculous concept that someone would troll the hallways of a business, looking to "bring the pain" to their coworkers. While these people might not be wearing red jerseys and shoulder pads....I found them in my placs of business way too often. They didn't actually tackle you....but the did show up in a few slightly (and I do mean slightly) more subtle formats.
The Office ________ ( I'll let you fill in the blank...this is a family blog)
This person spends all day with a 400 lb. chip on their shoulder and a 12 ft. stick shoved right up their ass. If they have a smile, it hasn't seen the light of day since 1979. They are surly at best and abusive at worst...they eat alone if at all, and you would rather stick your face into a woodchipper than have to partner with this person on a project. This person is employed for one of three reasons....they have a skill or knowledge that is critical that no other person posseses, they have a friend or relative who protects them...they have been with the organization longer than the furniture. I at least respect this person because their is no pretence that they care if you lived or died. I find comfort in that.
The Email Bully. I particularly think these people have a special place in the 7th concentric circle of Hell reserved for them.
You know this one....you send any email to this person asking a simple question. You immediately get a terse response back the length of the Dead Sea Scrolls making you look like the biggest horse's ass for asking such an inane question. But they don't just send it to you.....no.....they cc your boss and their boss. Now...this is a wiley creature. If they have a question for you....you get a phone call, usually with as much sweetness as they can muster. If you're a normal human...you're first reaction is to help them...so you do. But trust me....the email bully will strike again, and again, and again. Lose their email address as quickly as you can.
The "much sneakier" Clandestine Email Bully. See above but uses the Blind CC instead of CC, so you don't know they tossed you under the bus. This normally has to be used in conjunction with the regular email bully strategy, since if you use bcc too often, your boss will need to know why. Sometimes this person has established an alliance with your boss...so your boss actually appreicates it. Mata Hare had nothing on these scumbags.
The Public Bus Throwers. This happened to me recently. I had a person who was on a committee I chaired....this person had a higher position with the organization, but did not work in my area of expertise normally. She had an idea on something that we could do to improve our project...and it truly was a good idea. Did she call me with this idea? No. Did she email me with it? No. How about bring it up at a committee meeting? No...not that either. No...she decided to wait until we were in Senior Administrative meeting with the President of the organization. That seemed like the perfect time to bring this up.....and very loudly...and certainly not in a flattering way, and actually questioned why this had not been thought of earlier. Guess who was omitted from my Christmas card list this year....Ho Ho Ho.....ugh!
The Backstabbing Droners - This is an upgrade from the normal backstabber, who will slip the dagger ever so deeply into your back when the opportunity arises. No, this person actually spends a great deal of their day creating opporunities to do this. I know of a person who actually called 19 (at least that was my final count) people to tell the same half-truth story to make a coworker look bad. And that's 19 calls in the same day. Does that sound like a productive member of the team. I guess it depends on your definition of productive.
And then the Imperial Grand Czar Linebacker....this person actually can skillfully use any or all of these techniques, and probably has a few other ones I haven't identified yet. I've only run across two or maybe three of these people...you almost have to be in awe of their abilities and their lack of internal organs....
Unfortunately finding these people as coworkers is unavoidable, I've always had a least one person who had traits similar to one or more of these. No...you can't completely avoid them But you can look for an organization that doesn't empower the office linebackers of the world. A place that holds everyone accountable for their interactions with coworkers. They have always been my favorite places to be for 40+ hours per week.....
This was a hilarious ad campaign by Reebok starting during the 2003 Super Bowl, featuring a 6'4" 260 lb linebacker that romes the office all day looking for people who are breaking company policy. When he sees an infraction, he takes them out.
http://www.youtube.com/watch?v=RzToNo7A-94
If you have 4 minutes....check this out. Oddly...while I found this campaign a riot, it was one of those new ad campaigns that actually does not feature the products it's marketing in any way. Not that this is the point of my blog.....but I was always interested in why a company would pay millions of dollars to advertise during the Super Bowl without showing their product...
Anyway....
The irony of this ad campaign is that it's supposed to be a farce but it's really not. Like it's such a ridiculous concept that someone would troll the hallways of a business, looking to "bring the pain" to their coworkers. While these people might not be wearing red jerseys and shoulder pads....I found them in my placs of business way too often. They didn't actually tackle you....but the did show up in a few slightly (and I do mean slightly) more subtle formats.
The Office ________ ( I'll let you fill in the blank...this is a family blog)
This person spends all day with a 400 lb. chip on their shoulder and a 12 ft. stick shoved right up their ass. If they have a smile, it hasn't seen the light of day since 1979. They are surly at best and abusive at worst...they eat alone if at all, and you would rather stick your face into a woodchipper than have to partner with this person on a project. This person is employed for one of three reasons....they have a skill or knowledge that is critical that no other person posseses, they have a friend or relative who protects them...they have been with the organization longer than the furniture. I at least respect this person because their is no pretence that they care if you lived or died. I find comfort in that.
The Email Bully. I particularly think these people have a special place in the 7th concentric circle of Hell reserved for them.
You know this one....you send any email to this person asking a simple question. You immediately get a terse response back the length of the Dead Sea Scrolls making you look like the biggest horse's ass for asking such an inane question. But they don't just send it to you.....no.....they cc your boss and their boss. Now...this is a wiley creature. If they have a question for you....you get a phone call, usually with as much sweetness as they can muster. If you're a normal human...you're first reaction is to help them...so you do. But trust me....the email bully will strike again, and again, and again. Lose their email address as quickly as you can.
The "much sneakier" Clandestine Email Bully. See above but uses the Blind CC instead of CC, so you don't know they tossed you under the bus. This normally has to be used in conjunction with the regular email bully strategy, since if you use bcc too often, your boss will need to know why. Sometimes this person has established an alliance with your boss...so your boss actually appreicates it. Mata Hare had nothing on these scumbags.
The Public Bus Throwers. This happened to me recently. I had a person who was on a committee I chaired....this person had a higher position with the organization, but did not work in my area of expertise normally. She had an idea on something that we could do to improve our project...and it truly was a good idea. Did she call me with this idea? No. Did she email me with it? No. How about bring it up at a committee meeting? No...not that either. No...she decided to wait until we were in Senior Administrative meeting with the President of the organization. That seemed like the perfect time to bring this up.....and very loudly...and certainly not in a flattering way, and actually questioned why this had not been thought of earlier. Guess who was omitted from my Christmas card list this year....Ho Ho Ho.....ugh!
The Backstabbing Droners - This is an upgrade from the normal backstabber, who will slip the dagger ever so deeply into your back when the opportunity arises. No, this person actually spends a great deal of their day creating opporunities to do this. I know of a person who actually called 19 (at least that was my final count) people to tell the same half-truth story to make a coworker look bad. And that's 19 calls in the same day. Does that sound like a productive member of the team. I guess it depends on your definition of productive.
And then the Imperial Grand Czar Linebacker....this person actually can skillfully use any or all of these techniques, and probably has a few other ones I haven't identified yet. I've only run across two or maybe three of these people...you almost have to be in awe of their abilities and their lack of internal organs....
Unfortunately finding these people as coworkers is unavoidable, I've always had a least one person who had traits similar to one or more of these. No...you can't completely avoid them But you can look for an organization that doesn't empower the office linebackers of the world. A place that holds everyone accountable for their interactions with coworkers. They have always been my favorite places to be for 40+ hours per week.....
Monday, December 21, 2009
Conditional Compassion
My mother-in-law is in the hosptial...again. It's rather sad. She's only 64, but she spends about as much time at St. Luke's as she does her own apartment. She had breast cancer about 18 years ago...and since that time she's never been the same. Heart problems, knee problems, lung issues, chronic skin conditions. She deals with far more pain that any one person should.
So....you would think that I would be sad and compassionate about her plight. I am.....but.
This is where it usually goes to....I feel bad for them.....but.
I'm working on getting rid of the "but".....with very mixed results.
You see the "but" and afterwards is where you start picking out the reasons it's that person's fault they are struggling. For my mother-in-law....she doesn't take care of herself. She eats badly, and doesn't sleep well, her apartment is a horrible mess and the dirt and dust doesn't help. And...since she hates her apartment, she does everything she can to stay away from it....out in the cold until all hours of the night. And when you offer to help or your sagely wisdom, she is difficult and combative.....she doesn't see how she's causing all of these problems for herself. So....I feel bad for her, "but".
I remember the first time I saw this guy come to the theatre I worked at pulling a tank of oxygen behind him. It was attached to a tube sticking out of his neck. I felt bad for him until I saw him sit on a bench, remove the oxygen tank, and start smoking a cigarette. My compassion vanished in a matter of seconds.
It seems thast in most cases.....I feel bad for that person, "but". Think of an obese person with heart issues, or an alcoholic with liver issues...it goes on and on. It becomes so easy for your compassion to become conditional or vanish completely.
Occasionally you do get that one person who you can't find the "but". Jim Fixx is my favorite. The guru of running in the 70's....he dies of a heart attack while running. He was in great shape, didn't take drugs....but he got a raw deal. He was immune to the "but".
One of my New Year's Resolutions....probably the most imporrtant one is to try to look beyond the "but". My mother-in-law tries to be a good person and loves her family very much. She isn't always easy, but she deserves her family's compassion and love. People have all sorts of problems....I certainly do. I could put down the cheeseburgers, be a better listener, a better father, a better husband. \
So...this year...a little less judging, a little less finger pointing and a lot more empathy, a lot more compassion.
So....you would think that I would be sad and compassionate about her plight. I am.....but.
This is where it usually goes to....I feel bad for them.....but.
I'm working on getting rid of the "but".....with very mixed results.
You see the "but" and afterwards is where you start picking out the reasons it's that person's fault they are struggling. For my mother-in-law....she doesn't take care of herself. She eats badly, and doesn't sleep well, her apartment is a horrible mess and the dirt and dust doesn't help. And...since she hates her apartment, she does everything she can to stay away from it....out in the cold until all hours of the night. And when you offer to help or your sagely wisdom, she is difficult and combative.....she doesn't see how she's causing all of these problems for herself. So....I feel bad for her, "but".
I remember the first time I saw this guy come to the theatre I worked at pulling a tank of oxygen behind him. It was attached to a tube sticking out of his neck. I felt bad for him until I saw him sit on a bench, remove the oxygen tank, and start smoking a cigarette. My compassion vanished in a matter of seconds.
It seems thast in most cases.....I feel bad for that person, "but". Think of an obese person with heart issues, or an alcoholic with liver issues...it goes on and on. It becomes so easy for your compassion to become conditional or vanish completely.
Occasionally you do get that one person who you can't find the "but". Jim Fixx is my favorite. The guru of running in the 70's....he dies of a heart attack while running. He was in great shape, didn't take drugs....but he got a raw deal. He was immune to the "but".
One of my New Year's Resolutions....probably the most imporrtant one is to try to look beyond the "but". My mother-in-law tries to be a good person and loves her family very much. She isn't always easy, but she deserves her family's compassion and love. People have all sorts of problems....I certainly do. I could put down the cheeseburgers, be a better listener, a better father, a better husband. \
So...this year...a little less judging, a little less finger pointing and a lot more empathy, a lot more compassion.
Friday, December 18, 2009
Bye Bye St. Luke's
So...it's my last day working at St. Luke's Hospital and Health Network - Allentown Campus after 3+ years.
It's been an amazing time...a very exciting time here. We've built a $75 million expansion, and are seeing double digit growth in admissions. It's been quite a ride.
So....why am I leaving? That seems to be the question I get often.....why are you leaving? It must be something bad for you to leave St. Luke's is the underlying theme.
Well....while I love a good scandal....unfortunately I don't have one here. The story is not about where I'm leaving from....it's about where I'm going to.
Turning Point of the Lehigh Valley is an organization that combats domestic violence. It offers people who are being physically or emotionally abused a safe place to go; counseling and help in depserate situations; possibilites for people to get control of their lives. I've been a volunteer at Turning Point for 3 years and I've seen amazing transformations. Domestic violence is such an insideous problem in our society....because victims often feel deep shame....for being victims. And society too often judges these people without knowing their stories.
I have so much to learn about preventing domestic violence from the many dedicated people who work there every day, but I also feel that my skills could make a real difference. So....I've taken the leap and start my new career on December 30th. I'm excited about being a part of the team that begins transforming the communities view of domestic violence and begins the journey to ending this terrible plague on society.
So...farewell to the amazingly talented doctors, nurses, and so many other professionals at St. Luke's. I've learned and grown so much from you.....and I will certainly be at your doorstep whenever I need healthcare.
It's been an amazing time...a very exciting time here. We've built a $75 million expansion, and are seeing double digit growth in admissions. It's been quite a ride.
So....why am I leaving? That seems to be the question I get often.....why are you leaving? It must be something bad for you to leave St. Luke's is the underlying theme.
Well....while I love a good scandal....unfortunately I don't have one here. The story is not about where I'm leaving from....it's about where I'm going to.
Turning Point of the Lehigh Valley is an organization that combats domestic violence. It offers people who are being physically or emotionally abused a safe place to go; counseling and help in depserate situations; possibilites for people to get control of their lives. I've been a volunteer at Turning Point for 3 years and I've seen amazing transformations. Domestic violence is such an insideous problem in our society....because victims often feel deep shame....for being victims. And society too often judges these people without knowing their stories.
I have so much to learn about preventing domestic violence from the many dedicated people who work there every day, but I also feel that my skills could make a real difference. So....I've taken the leap and start my new career on December 30th. I'm excited about being a part of the team that begins transforming the communities view of domestic violence and begins the journey to ending this terrible plague on society.
So...farewell to the amazingly talented doctors, nurses, and so many other professionals at St. Luke's. I've learned and grown so much from you.....and I will certainly be at your doorstep whenever I need healthcare.
Wednesday, December 16, 2009
Soothing the Savage Genius Part 1
My daughter Maggie is a genius.
I understand that just by typing those words, I risk coming across as one of those douchy parents. You know the ones....my kid is great....yours sucks. Okay, maybe your kid doesn't suck, but certainly couldn't be a great as mine. Here are 500 pictures and 32 videos illustrating why my kid is awesome.....
Well....maybe I have some healthy pride about my daughter, but that doesn't change the fact that Maggie is a genius.
Now...the term genius is used a lot in the world....so let me be clear about exactly what I mean. Maggie has been evaluated by multiple professionals...and her IQ has been placed in the 160 range. I say range because they said it could be higher, but some of her answers were completed after the alloted amount of time. Her answers were correct....but did not count. She also answered a bank of math questions correctly that she did not have the knowledge to complete. She instead found an alternate way to calculate her answers using skills she had mastered.According to her elementary school psycologist, if you put Maggie in a stadium with 50,000 other people, statistically there would be a good chance she would have the highest IQ.
Maggie is a genius.
This was not shocking to Jeni or myself.....she had demonstrated advanced vocabulary at 14 months, and was answering basic addition problems before her 2nd birthday. To this day....she can recall facts and memories from as far back as 18 months.
Maggie is a genius.
Most people think we hit the lottery....you have a gifted kid. And we did...kinda. But it's not always that easy...or clear cut. Don't get me wrong, Maggie is amazing, particularly with her communication skills. Most kids who are profoundly gifted have difficulty relating to their peers. Maggie could make friends with a rock. She truly values her friendships with her classmates...and loves people.
But.....it's not always easy. Maggie has an acute case of perfectionism. She believes that she has to always be correct. She has to be exceptional at everything. She is not allowed to fail, or have a learning curve, and make a mistake. She came home in tears in the beginning of school becuase she got one wrong on her spelling pre-test. Yes...I said pre-test. She had never seen a number of these words before, and one of them she missed the silent e. And it took two hours to talk her off the ledge. She got a 96 on one of her math tests...and was afraid she would be grounded.
I know this sounds like Jeni and I keep her in a cage and only let her out when she's perfect, but believe me, we've been working with her on this for 5 years. We've had some breakthroughs.....but it'll always be tough. I taught her how to play chess last week....but it took me months to get her to try, because she didn't want to be bad. And if I ever want to play with her again, I couldn't actually beat her. No....we'll mess around and I'll let her win until she gets good enough to be competitive and has enough confidence to win or lose on her own.
Jeni cannot help Maggie with her math homework. In 2nd grade. I thought we'd have more time....god I wanted more time. I had to walk her through a logic problem over the phone on my way to work this morning.
We cannot lie to Maggie....even one of those parent white lies. You know...some story you push through to get them to do something or not to do something. We aren't smart enough to correctly answer the barage of questions to certify our story. Conversely, she can't lie to us.....she tries. She can never, ever get away with...I forgot. Because she didn't forget....she never forgets. It's kinda like living with Jiminy Cricket sometimes.
Maggie has a temper....some of which can be blamed on her red hair (as a red head myself, I can confirm the myth that we have bad tempers), some of which is her artistic bent, but much of it on not understanding why other people don't see the world the same way. I always wondered how difficult it must be to have a different perspective than 99% of the other people in the world.
The worst thing is that it is so easy to forget that Mags is 7. You can fill in the blank with the age....becuase it's always been easy to forget Maggie was her age. We are guilty of this way too often. Why can't you remember your piano lessons? Why don't you put your dishes in the sink? Why didn't you feed the cats? Because your 7!
While we're guilty of this....it's far more painful for Mags when other people forget she's 7. She's been in two plays in her short life...and in both cases she has been cast in a large age appropriate role. I say age appropriate...but in reality people would normally cast an older kid who is short for their age. If you can use an 8 year old that passes for 5....double bonus. In both cases, the people who made the casting decisions got frustrated...Mags wasn't focusing the way they wanted. Can we help get her to focus?
No...not really. She's 5. Or later...she's 7. And an energetic, busy 5...or 7. And an energetic, busy 5....or 7, that never needed to pay attention to anything to learn it. I wish more than anything that I could get Maggie to focus, but if I can get 10 minutes of attention from her, I'm having an excellent day.
So...everybody's frustrated. Mags wants to be perfect, but doesn't have the emotional maturity to match her intellect, The director is wondering why this kid, who remembers everything, including all of the other charaters lines and blocking, can't do their part right. And us parent who want every experience to be wonderful, are sad that it's not always. In both cases things ended up going well....but not without some bumps in the road.
You know....research says that people with intellects slightly above average are more likely to be successful in their careers and make more money than people who are profoundly gifted. There is no guarentee that a profoundly gifted person will graduate high school or college, have a good fulfilling job, or be able to be happy with their lives.
All we have now is potential.....and right now a happy 7 year old. I'd be lying if I didn't feel like I've been given this amazing gift, but one that I could easily screw up. It's more than a little intimidating and scary. Do we let her skip a grade, should we send her to a special school, what are the right activities to keep her challenged?
Right now....I'm going with trying to keep her being a happy 7 year old. Until she's 8....
I understand that just by typing those words, I risk coming across as one of those douchy parents. You know the ones....my kid is great....yours sucks. Okay, maybe your kid doesn't suck, but certainly couldn't be a great as mine. Here are 500 pictures and 32 videos illustrating why my kid is awesome.....
Well....maybe I have some healthy pride about my daughter, but that doesn't change the fact that Maggie is a genius.
Now...the term genius is used a lot in the world....so let me be clear about exactly what I mean. Maggie has been evaluated by multiple professionals...and her IQ has been placed in the 160 range. I say range because they said it could be higher, but some of her answers were completed after the alloted amount of time. Her answers were correct....but did not count. She also answered a bank of math questions correctly that she did not have the knowledge to complete. She instead found an alternate way to calculate her answers using skills she had mastered.According to her elementary school psycologist, if you put Maggie in a stadium with 50,000 other people, statistically there would be a good chance she would have the highest IQ.
Maggie is a genius.
This was not shocking to Jeni or myself.....she had demonstrated advanced vocabulary at 14 months, and was answering basic addition problems before her 2nd birthday. To this day....she can recall facts and memories from as far back as 18 months.
Maggie is a genius.
Most people think we hit the lottery....you have a gifted kid. And we did...kinda. But it's not always that easy...or clear cut. Don't get me wrong, Maggie is amazing, particularly with her communication skills. Most kids who are profoundly gifted have difficulty relating to their peers. Maggie could make friends with a rock. She truly values her friendships with her classmates...and loves people.
But.....it's not always easy. Maggie has an acute case of perfectionism. She believes that she has to always be correct. She has to be exceptional at everything. She is not allowed to fail, or have a learning curve, and make a mistake. She came home in tears in the beginning of school becuase she got one wrong on her spelling pre-test. Yes...I said pre-test. She had never seen a number of these words before, and one of them she missed the silent e. And it took two hours to talk her off the ledge. She got a 96 on one of her math tests...and was afraid she would be grounded.
I know this sounds like Jeni and I keep her in a cage and only let her out when she's perfect, but believe me, we've been working with her on this for 5 years. We've had some breakthroughs.....but it'll always be tough. I taught her how to play chess last week....but it took me months to get her to try, because she didn't want to be bad. And if I ever want to play with her again, I couldn't actually beat her. No....we'll mess around and I'll let her win until she gets good enough to be competitive and has enough confidence to win or lose on her own.
Jeni cannot help Maggie with her math homework. In 2nd grade. I thought we'd have more time....god I wanted more time. I had to walk her through a logic problem over the phone on my way to work this morning.
We cannot lie to Maggie....even one of those parent white lies. You know...some story you push through to get them to do something or not to do something. We aren't smart enough to correctly answer the barage of questions to certify our story. Conversely, she can't lie to us.....she tries. She can never, ever get away with...I forgot. Because she didn't forget....she never forgets. It's kinda like living with Jiminy Cricket sometimes.
Maggie has a temper....some of which can be blamed on her red hair (as a red head myself, I can confirm the myth that we have bad tempers), some of which is her artistic bent, but much of it on not understanding why other people don't see the world the same way. I always wondered how difficult it must be to have a different perspective than 99% of the other people in the world.
The worst thing is that it is so easy to forget that Mags is 7. You can fill in the blank with the age....becuase it's always been easy to forget Maggie was her age. We are guilty of this way too often. Why can't you remember your piano lessons? Why don't you put your dishes in the sink? Why didn't you feed the cats? Because your 7!
While we're guilty of this....it's far more painful for Mags when other people forget she's 7. She's been in two plays in her short life...and in both cases she has been cast in a large age appropriate role. I say age appropriate...but in reality people would normally cast an older kid who is short for their age. If you can use an 8 year old that passes for 5....double bonus. In both cases, the people who made the casting decisions got frustrated...Mags wasn't focusing the way they wanted. Can we help get her to focus?
No...not really. She's 5. Or later...she's 7. And an energetic, busy 5...or 7. And an energetic, busy 5....or 7, that never needed to pay attention to anything to learn it. I wish more than anything that I could get Maggie to focus, but if I can get 10 minutes of attention from her, I'm having an excellent day.
So...everybody's frustrated. Mags wants to be perfect, but doesn't have the emotional maturity to match her intellect, The director is wondering why this kid, who remembers everything, including all of the other charaters lines and blocking, can't do their part right. And us parent who want every experience to be wonderful, are sad that it's not always. In both cases things ended up going well....but not without some bumps in the road.
You know....research says that people with intellects slightly above average are more likely to be successful in their careers and make more money than people who are profoundly gifted. There is no guarentee that a profoundly gifted person will graduate high school or college, have a good fulfilling job, or be able to be happy with their lives.
All we have now is potential.....and right now a happy 7 year old. I'd be lying if I didn't feel like I've been given this amazing gift, but one that I could easily screw up. It's more than a little intimidating and scary. Do we let her skip a grade, should we send her to a special school, what are the right activities to keep her challenged?
Right now....I'm going with trying to keep her being a happy 7 year old. Until she's 8....
Saturday, December 5, 2009
Bad Condiments
Last week after a horrid Thanksgiving Day meal at Krista's, I felt I needed a lunch to cheer me up. After careful consideration, I decided to break down and head to one of my favorite spots, Grumpy's.
If you haven't had the pleasure....Grumpy's has the best authentic BBQ in the Valley by far. We're talking about pig being slow cooked in a smoker for about 14 hours. Now...I'm a bit of a BBQ afficianado, and I've had the real thing. I've been to world renowned places in Kansas City, Memphis, Atlanta, Austin....and Grumpy's is pretty close.
So...I grab the family and head over to Grumpy's Roadhouse and order my favorite meal; big bowl of steak gumbo and a pulled pork sandwich with cole slaw and fries. My gumbo comes and it's amazing....I'm told a glazed look of complete satisfaction washed over my face while I ate it. Then the pulled pork came, mmmmm. I put a combination of hot and mild BBQ sauce on it, then I grabbed the ketchup for the fries.
This is where my story takes an odd but necessary turn. Now as you can tell, I'm pretty passionate about good food. And I'm impressed when a restaurant takes the time to offer authentic, quality items at reasonable prices. So imagine my dismay when I grab the ketchup, and it's some generic restaurant supply brand. Ugh!. I dabbed a little on my finger and sadly discovered it tastes like feet. So...my fries had to be eaten naked, dealable but I missed dipping them in a quality ketchup.
You see....98% of the world including me eats Heinz ketchup. It's just better than any other ketchup.....hands down, no arguements. Hunts is the next most popular brand, and it sucks. We could discuss the same thing with virtually every other condiment...French's Mustard, Kraft Mayonnaise, etc.
Now....I'll still go to Grumpy's even after discovering this terrible faux pas.....but now I have to watch what I order. You'd be surprised how many other wonderful local establishments have the same issue. Ringer's Roost serves this nasty nosebleed ketchup with a gold label. I cannot order a burger or fries there.....it must be chicken cheesesteak and chips...items that need no additional condiments. The Starters Restaurants do Hunts......just sad. Do you know the last time I went to Starters Riverport with friends I actually brought ketchup packets from McDonalds? Do I really have to do that......
Just stop.....all of you restaurant owners repeat after me. Condiments matter to my customers. I will not try to save a few pennies by serving ass condiments, and instead buy named brand products. Keep repeating it as you take all of the crap from your table....and replace it with Heinz ketchup and the like.
Thank you....
If you haven't had the pleasure....Grumpy's has the best authentic BBQ in the Valley by far. We're talking about pig being slow cooked in a smoker for about 14 hours. Now...I'm a bit of a BBQ afficianado, and I've had the real thing. I've been to world renowned places in Kansas City, Memphis, Atlanta, Austin....and Grumpy's is pretty close.
So...I grab the family and head over to Grumpy's Roadhouse and order my favorite meal; big bowl of steak gumbo and a pulled pork sandwich with cole slaw and fries. My gumbo comes and it's amazing....I'm told a glazed look of complete satisfaction washed over my face while I ate it. Then the pulled pork came, mmmmm. I put a combination of hot and mild BBQ sauce on it, then I grabbed the ketchup for the fries.
This is where my story takes an odd but necessary turn. Now as you can tell, I'm pretty passionate about good food. And I'm impressed when a restaurant takes the time to offer authentic, quality items at reasonable prices. So imagine my dismay when I grab the ketchup, and it's some generic restaurant supply brand. Ugh!. I dabbed a little on my finger and sadly discovered it tastes like feet. So...my fries had to be eaten naked, dealable but I missed dipping them in a quality ketchup.
You see....98% of the world including me eats Heinz ketchup. It's just better than any other ketchup.....hands down, no arguements. Hunts is the next most popular brand, and it sucks. We could discuss the same thing with virtually every other condiment...French's Mustard, Kraft Mayonnaise, etc.
Now....I'll still go to Grumpy's even after discovering this terrible faux pas.....but now I have to watch what I order. You'd be surprised how many other wonderful local establishments have the same issue. Ringer's Roost serves this nasty nosebleed ketchup with a gold label. I cannot order a burger or fries there.....it must be chicken cheesesteak and chips...items that need no additional condiments. The Starters Restaurants do Hunts......just sad. Do you know the last time I went to Starters Riverport with friends I actually brought ketchup packets from McDonalds? Do I really have to do that......
Just stop.....all of you restaurant owners repeat after me. Condiments matter to my customers. I will not try to save a few pennies by serving ass condiments, and instead buy named brand products. Keep repeating it as you take all of the crap from your table....and replace it with Heinz ketchup and the like.
Thank you....
Friday, November 27, 2009
I'm Fat.
I’m fat.
I am….please don’t argue with me and tell me that I’m….(fill in the euphemism for fat). I’m a pretty self aware guy, so it’s not like this fact is shocking to me.
I’m also not about to come up with interesting medical reasons that I’m fat like some other folks. My favorite is the slow metabolism excuse…..people grab onto that one like a lifeboat. Two facts about metabolism that are undisputable:
1). People have different metabolisms. I had a roommate once named Chris who was 5’9” and 125lbs. He used to drink 1,200 calorie shakes daily so he wouldn’t lose weight. He had a fast metabolism….and I hated him for it.
2). Your metabolism gets slower as you get older. That’s why you see 50 year old men who were skinny all of their life…that start developing a little belly, or 50 year old women who get some hips. IT’s inevitable for most people….unless you’re one of those people who won the lottery like Chris, or willing to spend more and more time in the gym, on the road...or sweating somewhere.
No…I was dealt with the hand that I can easily gain weight. That doesn’t mean that I have no recourse….and that I’m doomed to be fat, it means like millions of other people, my weight will be controlled if and only if I work to control it.
And for the last 18 months, I have done virtually nothing to control it.
I have two major issues…..
Firstly, I love to eat. I love fried food, red meat, cookies, crackers, cake, pie, muffins, cream sauce…..I could keep going. I love to eat lots of it. When I eat at McDonalds, I get a Big Mac, Large Fry….and still need an additional sandwich to avoid being hungry.
Secondly, I have forgotten how to exercise. Well….that’s not exactly true, I know how….but it’s usually been placed about 24th on my prioritized to do list…you know, the one I get to #5 each day.
About 5 years ago….I also had this problem….and one day, I walked into the gym and got to work. 10 months later, I had lost 60 lbs….and to tell you the truth, I really didn’t watch my diet that much. I was in the gym EVERY day…..for at least an hour. I took Yoga Classes, Kickboxing Classes, and my all time favorite, Spinning Classes. I was in shape…I felt good…..and I looked pretty good too.
So….I have decided it’s time to get back to work. I’m starting the drive for 75……..which means that I will be losing 75 lbs. in the next 12 months. It’ll take even more dedication than last time…..particularly in watching my diet. I'll be replacing Yocco's Hot Dogs with Broccoli....MMmmmm.
Stay tuned…..I’ll let you know how it’s going periodically…..
I am….please don’t argue with me and tell me that I’m….(fill in the euphemism for fat). I’m a pretty self aware guy, so it’s not like this fact is shocking to me.
I’m also not about to come up with interesting medical reasons that I’m fat like some other folks. My favorite is the slow metabolism excuse…..people grab onto that one like a lifeboat. Two facts about metabolism that are undisputable:
1). People have different metabolisms. I had a roommate once named Chris who was 5’9” and 125lbs. He used to drink 1,200 calorie shakes daily so he wouldn’t lose weight. He had a fast metabolism….and I hated him for it.
2). Your metabolism gets slower as you get older. That’s why you see 50 year old men who were skinny all of their life…that start developing a little belly, or 50 year old women who get some hips. IT’s inevitable for most people….unless you’re one of those people who won the lottery like Chris, or willing to spend more and more time in the gym, on the road...or sweating somewhere.
No…I was dealt with the hand that I can easily gain weight. That doesn’t mean that I have no recourse….and that I’m doomed to be fat, it means like millions of other people, my weight will be controlled if and only if I work to control it.
And for the last 18 months, I have done virtually nothing to control it.
I have two major issues…..
Firstly, I love to eat. I love fried food, red meat, cookies, crackers, cake, pie, muffins, cream sauce…..I could keep going. I love to eat lots of it. When I eat at McDonalds, I get a Big Mac, Large Fry….and still need an additional sandwich to avoid being hungry.
Secondly, I have forgotten how to exercise. Well….that’s not exactly true, I know how….but it’s usually been placed about 24th on my prioritized to do list…you know, the one I get to #5 each day.
About 5 years ago….I also had this problem….and one day, I walked into the gym and got to work. 10 months later, I had lost 60 lbs….and to tell you the truth, I really didn’t watch my diet that much. I was in the gym EVERY day…..for at least an hour. I took Yoga Classes, Kickboxing Classes, and my all time favorite, Spinning Classes. I was in shape…I felt good…..and I looked pretty good too.
So….I have decided it’s time to get back to work. I’m starting the drive for 75……..which means that I will be losing 75 lbs. in the next 12 months. It’ll take even more dedication than last time…..particularly in watching my diet. I'll be replacing Yocco's Hot Dogs with Broccoli....MMmmmm.
Stay tuned…..I’ll let you know how it’s going periodically…..
Sunday, November 22, 2009
BAM by Emeril
On Friday night I had the good fortune to receive an invite to preview Emeril's new restaurant concept at the Sands - Burgers and More by Emeril, or BAM for short. Actually, I had my choice of either going to BAM, or the Carnegie Deli which also opened...but since I'd been to CD in New York multiple times, I didn't really consider that one.
Unfortunately it seems that most people had the same reaction and went for BAM....our 8:15 reservation stretched to 8:45, and we were seated with a couple we had never met. To our good fortune Cheryl and Jeff were very nice people and we enjoyed their company.
So...this is a basic review of my experience and my recommendations.
BAM is in the Sands Casino at the opposite end of Emeril's Chop House. As I suspected, it's a nice place for what in reality is an upscale burger joint. Full bar available with top shelf drinks, and as always you can see the line from the restaurant. We were seated on the opposite side of the restaurant...so we couldn't watch the cooking, but when I checked them out while waiting for a seat...they looked busy, but well trained.
Let me start with....we got excellent service. This does not always happen when attending an opening as it's crazy busy, and everyone is ordering far more food than normal since it's all free. Our waitor only had a few tables and was very attentive and helpful. He definately earned his tip on Friday.
I started out with an Appitizer of Andouille Sausage, particularly since it's Emeril's place. Good sausage with a decent amount of heat, but not overpowering. Jeni had the chicken lollipops, which were tender with a nice tasty breading. Not sure why it came with Blue Cheese.....but that was good as well.
Burgers came next.....which was really why we're there. They had 6 burgers on the menu, but what most people dis was to go with the Build a Burger concept, where you get to pick the type of burger, type of roll, how it's cooked, toppings, side dish, etc. This is a great idea unless you're one of those people who have trouble making a decision. You literally have to answer nine questions to order your burger.....
They 4 burgers available were ground chuck, grass fed beef, short rib brisket burger, and a turkey burger. I went with the short rib since I wanted to get something a bit different that usual. This was extremely tasty and cooked perfectly. I went with cheddar cheese and my own littany of toppings. The burger was great...with the exception of the marinated grilled onion, which were too numerous and the taste overpowered the rest of the burger. Once I stripped most of the off.....it was perfect.
Jeni got apple bacon on her burger.....and let me tell you this was the most flavorful bacon I've enjoyed. In fact...they have an array of meats you can top your burger with including pastrami, andouille sausage, and pancetta. As a meat freak, this is exciting to me. Her burger was also perfectly cooked and excellent.
They were out of onion rings....so we both got BAM fries. If you like your fries crunchy...they were good.....if you go in for fries you can fold in half, you'd find them overdone. They obviously spent far more time on the burgers that the sides...although I did like the fact they were served in a mini frier basket.
For dessert, I had a scoop of the apple pie a'la mode ice cream, which tasted just like it's name. I was told the ice cream is from a local creamery...and always will be, which was cool. Jeni has a strawberry shake....which was decent, but nothing special. If you want a better shake, go over to The Cup.
So....we've established I enjoyed the restaurant, and for those who know me and my love of burgers, that shouldn't be shocking. I love burgers....I mean I love them, so getting a well cooked burger with fresh quality toppings was a good thing.
But.....
I now have to talk about convenience and value. We got our meals free.....but I did take a look at the prices, so I'd be remiss if I didn't comment on them.
This is the first BAM restaurant from Emeril....in fact, his first departure from fine dining. While diners (including myself) will pay $50 for a meal you can't make yourself, I'm not sure how the $14 burger will play in the Lehigh Valley. Appetizers and salads are priced from $5 - $9, and my unsweetened iced tea was $3. Good thing it's an unlimited refill situation and I had 7 iced teas. My ice cream was good....but my single scoop was $6. No toppings....just a small scoop. After having an app and large burger I didn't need more food....but I'd have trouble pulling the trigger on that in any event. I calculated that Jeni and I would have had a bill around $50 for our meal before tip....which is what we usually pay for a much nicer meal. Add in the fact that getting in and out of the Casino is not always the easiest thing, and I feel Emeril's will be almost totally dependant on people already there who have doing well in their gambling exploits.
When really taking a look at this....Red Robin keeps popping into my head. Red Robin has the best burgers by far from any of those Friday's, Tuesdays, etc chains....that's where I go when I'm jonesing for my well cooked ground chuck experience. I just don't know why I'd drop $14 when I can get a great burger for $8. Color me cheap....but that's just me.
So...check it out and splurge, but I don't think most people will put this on their weekly or bi-weekly agenda.
Unfortunately it seems that most people had the same reaction and went for BAM....our 8:15 reservation stretched to 8:45, and we were seated with a couple we had never met. To our good fortune Cheryl and Jeff were very nice people and we enjoyed their company.
So...this is a basic review of my experience and my recommendations.
BAM is in the Sands Casino at the opposite end of Emeril's Chop House. As I suspected, it's a nice place for what in reality is an upscale burger joint. Full bar available with top shelf drinks, and as always you can see the line from the restaurant. We were seated on the opposite side of the restaurant...so we couldn't watch the cooking, but when I checked them out while waiting for a seat...they looked busy, but well trained.
Let me start with....we got excellent service. This does not always happen when attending an opening as it's crazy busy, and everyone is ordering far more food than normal since it's all free. Our waitor only had a few tables and was very attentive and helpful. He definately earned his tip on Friday.
I started out with an Appitizer of Andouille Sausage, particularly since it's Emeril's place. Good sausage with a decent amount of heat, but not overpowering. Jeni had the chicken lollipops, which were tender with a nice tasty breading. Not sure why it came with Blue Cheese.....but that was good as well.
Burgers came next.....which was really why we're there. They had 6 burgers on the menu, but what most people dis was to go with the Build a Burger concept, where you get to pick the type of burger, type of roll, how it's cooked, toppings, side dish, etc. This is a great idea unless you're one of those people who have trouble making a decision. You literally have to answer nine questions to order your burger.....
They 4 burgers available were ground chuck, grass fed beef, short rib brisket burger, and a turkey burger. I went with the short rib since I wanted to get something a bit different that usual. This was extremely tasty and cooked perfectly. I went with cheddar cheese and my own littany of toppings. The burger was great...with the exception of the marinated grilled onion, which were too numerous and the taste overpowered the rest of the burger. Once I stripped most of the off.....it was perfect.
Jeni got apple bacon on her burger.....and let me tell you this was the most flavorful bacon I've enjoyed. In fact...they have an array of meats you can top your burger with including pastrami, andouille sausage, and pancetta. As a meat freak, this is exciting to me. Her burger was also perfectly cooked and excellent.
They were out of onion rings....so we both got BAM fries. If you like your fries crunchy...they were good.....if you go in for fries you can fold in half, you'd find them overdone. They obviously spent far more time on the burgers that the sides...although I did like the fact they were served in a mini frier basket.
For dessert, I had a scoop of the apple pie a'la mode ice cream, which tasted just like it's name. I was told the ice cream is from a local creamery...and always will be, which was cool. Jeni has a strawberry shake....which was decent, but nothing special. If you want a better shake, go over to The Cup.
So....we've established I enjoyed the restaurant, and for those who know me and my love of burgers, that shouldn't be shocking. I love burgers....I mean I love them, so getting a well cooked burger with fresh quality toppings was a good thing.
But.....
I now have to talk about convenience and value. We got our meals free.....but I did take a look at the prices, so I'd be remiss if I didn't comment on them.
This is the first BAM restaurant from Emeril....in fact, his first departure from fine dining. While diners (including myself) will pay $50 for a meal you can't make yourself, I'm not sure how the $14 burger will play in the Lehigh Valley. Appetizers and salads are priced from $5 - $9, and my unsweetened iced tea was $3. Good thing it's an unlimited refill situation and I had 7 iced teas. My ice cream was good....but my single scoop was $6. No toppings....just a small scoop. After having an app and large burger I didn't need more food....but I'd have trouble pulling the trigger on that in any event. I calculated that Jeni and I would have had a bill around $50 for our meal before tip....which is what we usually pay for a much nicer meal. Add in the fact that getting in and out of the Casino is not always the easiest thing, and I feel Emeril's will be almost totally dependant on people already there who have doing well in their gambling exploits.
When really taking a look at this....Red Robin keeps popping into my head. Red Robin has the best burgers by far from any of those Friday's, Tuesdays, etc chains....that's where I go when I'm jonesing for my well cooked ground chuck experience. I just don't know why I'd drop $14 when I can get a great burger for $8. Color me cheap....but that's just me.
So...check it out and splurge, but I don't think most people will put this on their weekly or bi-weekly agenda.
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